What are the responsibilities and job description for the Human Services Resources and Link Access Coordinator position at Franklin County, PA?
Are you a motivated, service-oriented professional looking to make a real impact in your community?
We want to hear from you! The Human Services Administration Division of Franklin County is seeking a dynamic individual to serve as the first contact of our department. In this role, you’ll be the primary point of contact for all Franklin County Information and Referral service requests and the direct liaison for the Contact PA 211 program.
We’re looking for a proactive self-starter who is passionate about helping others and committed to strengthening community connections.
If you’re ready to make a difference, reach out to us today!
About UsFranklin County is a great place to live and work! Nestled between the Blue Ridge and Tuscarora mountains in South Central Pennsylvania but not far from DC, Baltimore and the beaches of the mid-Atlantic, Franklin County is one of the fastest growing counties in the Commonwealth. We want the best people working to serve the 155,000 residents that call this beautiful area "home."
RequirementsEDUCATION/TRAINING
a. Minimal Associates degree in human services, social services, or behavioral sciences field is required.
b. Bilingual English/Spanish speaking skills are a plus, as well as knowledge of sign language, or other interpreter skills for communication purposes.
WORK EXPERIENCE
a. Minimum of two (2) to four (4) years of human service experience and knowledge of community resources and the ability to navigate various forms of information to find alternative solutions to unique issues; and computer experience in word processing and database required. Consideration will be given for any equivalent combination of education, experience and training.
Job DescriptionFRANKLIN COUNTY
HUMAN SERVICES RESOURCES and LINK ACCESS COORDINATOR Revised: 10/04/2023
Position Description Non-Exempt
OVERALL OBJECTIVE OF JOB
This position is the promoter, advocate, and first contact of the Human Services Administration Division for Franklin County. The staff person will be the primary contact for all Franklin County Information and Referral requests for departmental services; as well as the direct connection for the Contact PA 211 program which covers Franklin County.
A connected and coordinated role for this position is to carry out all necessary and related duties as the LINK Services Access Coordinator. The following departments and services are within the Human Services Division: Area Aging Agency; Block Grant funding; Children and Youth Services; Drug and Alcohol; Housing Assistance Programs (HAP); Human Services Development Funds; Information and Referral Services; LINK coordination; Mental Health, Intellectual Developmental Disabilities, Early Intervention, and Mental Health Housing; Tuscarora Managed Care Alliance for behavioral health medical access programs; and Veterans Affairs.
The LINK Services (ADRC) coordination responsibilities are to create a seamless approach in the way assistance and resource referrals are given to community consumers, (ages 59 and younger), living with disabilities. These individuals are in need of accessing and connecting to social determinants of health requirements for healthy living, physical, mental, and behavioral. The ADRC is better known as the Aging and Disability Resource Center within PA.
ESSENTIAL FUNCTIONS OF JOB
1. Coordinate Human Services programs and systems that allow consumers to have access to services and learn ways to access those resources.
2. Responsible for efficient, courteous and knowledgeable customer service to: the Franklin County Resources Information phone line, email address, and walk-in direct contact requests for services, information, or assistance. This also encompasses the requests that rise to the intensive level of LINK assistance for specially identified individuals.
3. Work directly in conjunction with other internal and external community partners to serve as the direct link and bridge for those individuals who are seeking assistance with housing and other assisted daily living-needs.
4. Plans, coordinates, and assists in facilitation of the “Intro to Human Services” Training Day which occurs two times per year; spring and fall. The HS Administrator, Administrative Assistant, and the Program Specialist/Ombudsman personnel are the coordinating staff personnel who assist with this task.
5. Researches and identifies potential community referral sources for the general public and for Human Services professionals.
6. Establishes and maintains a current, comprehensive database of services available to Franklin County residents; this is accomplished through various data collection formats.
7. Works directly with the County GIS and Communication staff to ensure all community connection resource information is updated and current on the County Website and Human Services Administration page.
8. Collects and maintains current and updated forms, information, handouts and brochures of services available to Franklin County residents.
9. Complete all monthly, quarterly and annual reports pertaining to the program.
10. Direct liaison for other human service agencies, partners, and sister departments – responsible for training, information dissemination, and statistics sharing as related to requests for social determinants of health requests.
11. Accompanies the Human Services Administrator or other HS department staff to scheduled presentations, community events, or informational seminars where the Human Services Administration division will highlight and educate the community on programs and services. Independent presentations and public speaking will occur by this position.
12. Develops and administers PA LINK policies and procedures with guidance from the Human Services Administrator and the Area Agency on Aging Director to ensure all components of the program are being established and maintained.
13. Duties related to Franklin County LINK Coordinator as the liaison and advocate for those with verified and self-disclosed disabilities or special consideration functioning needs (individuals aged 59 years and younger):
A. Assist the Area Aging Agency department to perform LINK advocacy and assistance services for any Aging (60 years and older) individuals.
B. Identify and maintain a robust and active LINK network of collaborative partners and community organizations that specifically provide assistance to those with learning barriers, disability differences, or special needs for individualized assistance.
C. Coordinate and conduct LINK partner meetings on a quarterly basis (once every four months). These meetings may be in person or virtual, or a combination of both. Regular communication through telephone calls, emails, or online calendars/newsletters should occur as often as possible.
D. Organize and sponsor LINK cross-training sessions in Franklin County on a quarterly basis.
E. Assist in organizing and planning at least one (1) LINK special-project annually for Franklin County; can be in conjunction with the Aging department or other human services programs. A collaborative event may be held with other service area 9 Counties.
F. Participate in outreach and advocacy activities on behalf of LINK; assist with marketing and outreach of Person-Centered Counseling (PCC) services in Franklin County.
G. Prepare and submit all reports to Cumberland County for LINK (ARDC) and PCC activities in a timely manner as required.
H. Participate in quarterly meetings of local LINK coordinators and other meetings as necessary.
I. Develop positive and amicable relations, educate as many groups and individuals as possible, and distribute LINK/PCC literature through brochures, pamphlets, and other materials.
OTHER DUTIES OF JOB
1. Attends training, meetings and in services, as required
2. Serves on various state, regional, and local committees as directed.
3. Performs other duties as assigned.
SUPERVISION RECEIVED
This position receives regular supervision, oversight, and mentoring from the Human Services Administrator.
SUPERVISION GIVEN
None
WORKING CONDITIONS
1. Works indoors in adequate work space, temperatures, ventilation and lighting
2. Works with average indoor exposure to noise and stress, but subject to frequent
disruptions.
3. Normal indoor exposure to dust/dirt.
4. Travels routinely, as needed, to perform essential functions of job.
PHYSICAL/MENTAL CONDITIONS
1. Must possess the intrinsic ability to record, and speak with knowledge and passion while presenting information; have the ability to understand and explain procedures and instructions to all individuals; and be able to communicate fluently and clearly through speech, email, text, video conferencing and public presentations.
2. Must be able to sit for long periods throughout the workday, with intermittent periods of standing, walking, bending, twisting and reaching, as necessary, to carry out job duties.
3. Dexterity requirements range from simple to coordinated movements of fingers/hands; feet/legs; torso, as necessary, to carry out job duties.
4. Sedentary work, with occasional lifting/carrying of objects with a maximum weight of ten pounds.
5. Must be able to pay close attention to details and concentrate on work.
QUALIFICATIONS
EDUCATION/TRAINING
a. Minimal Associates degree in human services, social services, or behavioral sciences field is required.
b. Bilingual English/Spanish speaking skills are a plus, as well as knowledge of sign language, or other interpreter skills for communication purposes.
WORK EXPERIENCE
a. Minimum of two (2) to four (4) years of human service experience and knowledge of community resources and the ability to navigate various forms of information to find alternative solutions to unique issues; and computer experience in word processing and database required. Consideration will be given for any equivalent combination of education, experience and training.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
1. Must possess knowledge of referral agencies and the ability to interact with agencies on behalf of clients’ needs.
2. Must be able to fluently speak, write and understand the English language in an understandable manner in order to carry out the essential functions of the job.
3. Must possess good communication and interpersonal skills.
4. Must possess initiative and problem solving skills.
5. Must possess the ability to function independently, have flexibility and the ability to work effectively with diverse clients, coworkers and others.
6. Must possess the ability to maintain confidentiality and understand HIPAA in regard to client personal information and records.
7. Must possess the technical knowledge to proficiently operate a personal computer, including word processing, database and Internet, and be able to operate other office equipment, as needed.
8. Must be able to prepare group presentations, PowerPoint proficiency, and present clear and concise public speaking skills.
9. Must possess a valid driver’s license and a willingness to travel as needed to carry out essential job duties.
10. Must possess the knowledge and ability to maintain accurate records and reports in accordance with established policies and procedures.
Contact DetailsWe offer an excellent benefit package including medical, dental, vision, prescription, life insurance, paid time off, tuition reimbursement and a retirement plan!
To apply for this position, please complete our online application. Franklin County is an equal opportunity employer.
Franklin County is an Equal Opportunity Employer and provide advancement opportunities to everyone. Our employment practices are not influenced or affected by race, color, religion, sex, national origin, age, disability, veteran's status, or any other categories protected by law.