What are the responsibilities and job description for the 911 Telecommunicator Trainee position at Franklin County, PA?
Are you a motivated, service-driven individual? If so, we need to talk. We are looking for someone who wants to become a 911 Telecommunicator Trainee at Franklin County Department of Emergency Services! We want a self-starter who wants to make a difference and give back to their community. If that is you, contact us today!
About UsFranklin County is a great place to live and work! Nestled between the Blue Ridge and Tuscarora mountains in South Central Pennsylvania but not far from DC, Baltimore and the beaches of the mid-Atlantic, Franklin County is one of the fastest growing counties in the Commonwealth. We want the best people working to serve the 155,000 residents that call this beautiful area "home."
RequirementsHigh School diploma or GED. C.P.R. certified. Working knowledge of Public Safety communications preferred. Must possess or obtain certification in the IAED (International Academy of Emergency Dispatch) 40 hour Telecommunicator training, Emergency Medical Dispatch, Emergency Fire Dispatch, Emergency Police Dispatch, and Pennsylvania State Police CLEAN Operator program within three (3) months of date of hire. Must complete the Franklin County PEMA approved training program per Act 12 (The 911 Emergency Communications Services Act) within six (6) months of date of hire.
Job DescriptionFRANKLIN COUNTY
911 TELECOMMUNICATOR TRAINEE
911 COMMUNICATIONS CENTER July 27, 2022
Position Description Non-Exempt
OVERALL OBJECTIVE OF JOB
To train and become certified as a 911 Telecommunicator.
ESSENTIAL FUNCTIONS OF JOB
1. Receives and evaluate 911 emergency telephone calls.
2. Dispatches the appropriate public safety agency to emergency and non-emergency requests for assistance.
3. Provides pre-arrival instruction and dispatches emergency medical services (EMS)/fire/police as necessary.
4. Coordinates response of emergency services.
5. Provides radio communications to police, fire, EMS and emergency management agency (EMA).
6. Maintains confidential files, procedures, and log sheets for department.
7. Provides paging for public safety agencies and criminal justice.
8. Operates computers, communications equipment, and office equipment.
9. Interacts with general public, government/public agencies, department, and field staff.
10. Processes information via the Computer Aided Dispatch System.
11. Processes various forms, reports, and other department paperwork as required.
OTHER DUTIES OF JOB
1. Attends training, meetings, and seminars as required.
2. Assists in maintaining office supplies and stocking of same.
3. Keep office neat and orderly.
4. Performs other job-related duties, as required.
SUPERVISION RECEIVED
Receives direct supervision from the Training and Quality Assurance Supervisor, Shift Supervisor, Lead 911 Telecommunicator, and the Director of Emergency Services.
SUPERVISION GIVEN
None
WORKING CONDITIONS
1. Works in adequate work space, lighting, temperature, and ventilation.
2. Works with average indoor exposure to noise.
3. Frequent disruptions and stress.
4. Normal indoor exposure to dust/dirt.
5. Periodically works shifts or works on-call or on an as-needed basis.
PHYSICAL AND MENTAL REQUIREMENTS
1. Must possess the ability to record; convey/present information as it is presented.
2. Must be able to follow instructions as they are given.
3. Must be able to sit for long periods throughout the workday, with intermittent periods of standing, walking, bending, twisting, and reaching necessary to carry out duties of the job.4. Dexterity requirements range from simple to coordinated movements of fingers/hands; feet/legs; torso necessary to carry out duties of the job.
5. Light work with occasional lifting/carrying of objects with a weight of up to twenty (20) pounds.
6. Must demonstrate emotional stability.
7. Must be able to cope with the physical and mental stress of the position.
8. Must be able to pay close attention to details and concentrate on work.
9. Must be able to mentally and physically react quickly to emergency situations.
10. Must possess a valid driver’s license.
QUALIFICATIONS
A. EDUCATION/TRAINING
1. High school diploma or General Educational Development (GED) test.
2. CPR. certified.
B. WORK EXPERIENCE
1. Working knowledge of Public Safety communications preferred.
2. Computer knowledge preferred.
3. Must be certified in and maintain certification in CPR, Class “C”
4. Must possess or obtain certification in the IAED (International Academy of Emergency Dispatch) 40 hour Telecommunicator training, Emergency Medical Dispatch, Emergency Fire Dispatch, Emergency Police Dispatch, and Pennsylvania State Police CLEAN Operator program within three (3) months of date of hire.
5. Must complete the Franklin County PEMA approved training program per Act 12 (The 911 Emergency Communications Services Act) within six (6) months of date of hire.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
1. Must be able to clearly speak and understand the English language.
2. Must possess effective communication and interpersonal skills.
3. Must be able to function independently, as needed.
4. Must possess the flexibility/poise to work effectively with clients, co-workers, and others.
5. Must have a general knowledge of office procedures.
6. Must possess knowledge and ability to provide basic routine maintenance on equipment.
7. Must have the ability to act quickly and calmly in emergency situations.
8. Must be able to perform multiple tasks and pay attention to detail.
Contact DetailsWe offer an excellent benefit package including medical, dental, vision, prescription, life insurance, paid time off, tuition reimbursement and a retirement plan!
To apply for this position, please complete our online application. Franklin County is an equal opportunity employer.
If you need assistance completing the online application, please contact Human Resources at 717-261-3150.
Franklin County is an Equal Opportunity Employer and provide advancement opportunities to everyone. Our employment practices are not influenced or affected by race, color, religion, sex, national origin, age, disability, veteran's status, or any other categories protected by law.