What are the responsibilities and job description for the General Manager position at Franchise Location?
Additional Information: This hotel is owned and operated by an independent franchisee, Greens Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job Summary:
The General Manager is responsible for the overall leadership, operation, and financial success of the hotel. This position oversees all aspects of daily operations, ensuring exceptional guest service, high associate engagement, compliance with brand and company standards, and achievement of revenue and profitability goals. The General Manager provides strategic direction while remaining actively involved in the day-to-day operation of the property, maintaining a visible presence throughout the hotel and serving as the primary leader for all associates.
Key responsibilities include driving revenue through effective sales, pricing, and yield management strategies; controlling labor and operating expenses; developing and coaching department leaders and associates; ensuring the hotel is properly staffed and maintained; overseeing safety, security, and emergency procedures; and fostering a culture of accountability, teamwork, and continuous improvement.
The General Manager is also responsible for reviewing financial performance, implementing business plans, monitoring market trends and competition, conducting regular leadership meetings, communicating with corporate leadership, and ensuring the hotel consistently exceeds company, brand, and guest satisfaction standards while achieving established financial and operational objectives.
Job Qualifications:
- Minimum of 3 years of hotel operations experience, including at least 2 years in a management role.
- Willing to work 50 hours per week, including weekends and holidays as business needs require.
- Strong leadership, coaching, and team-building abilities.
- Proven ability to drive revenue, maximize profitability, and manage labor and operating expenses.
- Excellent communication, organizational, and problem-solving skills.
- Professional appearance and demeanor with a high level of integrity and accountability.
- Ability to effectively motivate, train, and develop associates while fostering a positive work environment.
- Strong financial acumen with experience managing budgets, financial statements, and performance metrics.
- Knowledge of revenue management, sales strategies, and hotel operations.
- Ability to handle emergencies, maintain operational compliance, and ensure adherence to company and brand standards.
- Performance is measured by achievement of RevPAR, STR Index, guest satisfaction (Medallia), associate satisfaction, and overall financial results.
The selected candidate will also be eligible for applicable company benefits and any bonus or incentive programs offered for this position.
This is a full-time, salaried position with an annual salary range of $71,000 to $89,000, depending on experience, qualifications, and overall fit for the role
The salary range for this position is $71,000 to $89,000 annually.
This company is an equal opportunity employer.
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Salary : $71,000 - $89,000