What are the responsibilities and job description for the Service Manager position at Fountain Services Llc?
Service Manager
Fountain Services, LLC
About Fountain Services, LLC
Established in 1946, Fountain Services, LLC has been a trusted leader in the electrical contracting industry for over 75 years. With offices across North and South Carolina, we specialize in residential, commercial, and industrial electrical services.
Our mission is to empower employees through ongoing training, career development, and a culture of integrity, accountability, and mutual respect. We don’t just build electrical systems — we build careers.
Why Join Fountain Services?
- Career Growth: Structured leadership pathways (including Foreman and Superintendent Academies), tuition reimbursement, and bi-annual performance reviews.
- Supportive Culture: Work in an environment that values employees, fosters leadership, and encourages professional development at all levels.
- Community Engagement: Active sponsorship of youth sports, nonprofits, and workforce development boards.
- Benefits:
- Competitive wages with performance-based bonuses and opportunities for promotion
- Health, dental, and vision insurance
- 401(k) with company match
- Paid holidays and paid time off
- Tuition reimbursement and technical/leadership development programs
- Employee Assistance Program (EAP)
- Company-sponsored events and team-building activities
Your Role: Service Manager – Spindale, NC
Fountain Services is seeking a highly qualified and experienced Service Manager to oversee the operations of our Spindale, NC service division. This role is critical to the success of our service operations, focusing on leadership, quality assurance, customer satisfaction, and business performance.
As Service Manager, you will report directly to the Service Division Manager and be responsible for managing day-to-day field service operations across residential, commercial, and industrial markets. This includes team supervision, scheduling, quality control, and hands-on leadership across active job sites.
Key Responsibilities
- Lead and supervise service technicians and apprentices within the Spindale service area
- Ensure high-quality communication and service delivery to clients
- Provide training, mentoring, and ongoing development for field staff
- Promote and enforce company safety policies and procedures
- Manage allocation and coordination of manpower, materials, tools, and equipment
- Collaborate with other departments and divisions for operational alignment
- Monitor productivity, profitability, and performance of service jobs
- Perform jobsite inspections and offer direct support where needed
- Prepare and deliver regular performance and operations reports to leadership
- Set individual and team performance goals and monitor progress
Minimum Requirements
- High school diploma or GED
- Minimum 10 years of experience in the electrical service field (commercial/industrial service or maintenance)
- At least 2 years in a supervisory or management role
- Must pass a pre-employment drug screen and background check
- Must reside within 30 miles of Spindale, NC
Portfolio
We deliver some of the highest-value and most complex electrical projects in the region. Examples of our work include:
- Charlotte Spectrum Center – Charlotte, NC – $34 million
- Kimpton Hotel Arras – Asheville, NC – $7.7 million
- Appalachian State University Residence Halls – Boone, NC – $22 million
- Greenville Drive Stadium – Greenville, SC – $3 million
- Ballantyne Reimagined – Stream Park and The Amp – Charlotte, NC – $3.7 million
View more projects on our portfolio page: https://fountainelectric.com/portfolio
Our Four Keys to Success
At Fountain Services, all employees — from apprentices to leadership — commit to:
- Show up every day on time
- Appreciate instruction from leaders
- Let your work ethic speak for you
- Retain knowledge
We’re looking for professionals who want to build a long-term career in a company that values growth, integrity, and high performance.
If that sounds like you, we want to hear from you.
Salary : $60,000 - $90,000