What are the responsibilities and job description for the Technical Support Specialist position at FORUM Credit Union and Careers?
Overview:
Responsibilities:
Please note: A criminal background screen will be conducted upon hire.
As a Technical Support Specialist you will be responsible for providing first level software and hardware technical support to all credit union employees.
What you'll do:
- Provide support to credit union employees on all information technology related issues. This requires carrying a cell phone and working some non-traditional hours.
- Log details of support provided in the service desk ticketing system for problem resolution tracking and knowledge base creation.
- Provide first-level troubleshooting for desktops, laptops, printers, and mobile devices.
- Assist with password resets, account access, and basic application support.
- Create, modify, and terminate user accounts in accordance with company policies.
- Perform hardware, software installations, moves, additions and changes for PCs and related peripherals.
- Maintain a thorough knowledge of all software solutions offered by FORUM Technology. Provide input to the development team regarding experience gained from use and support of FORUM Technology software products.
- Maintain a basic knowledge of all software products and hardware used by FORUM Credit Union including proficient skills in the following: Microsoft Office, Windows Server Administration and Operating Systems and phone system administration.
This job might be for you if:
- You have the ability to build relationships with internal and external partners, business owners, members and colleagues
- You are a problem solver, and enjoy finding solutions
- You accept responsibility with a high level of ownership
- You have the ability to multi-task and adapt to change
- You focus on thoroughness and accuracy of work
- You acquire and apply technical and functional knowledge in one’s own area of systems/technological responsibilities
What we are looking for:
- A two-year college degree or completion of a specialized course of study at a business or trade school or completion of a specialized and extensive in-house training program
- One year to three years of similar or related experience
Employee Perks:
- Competitive Pay
- Student Loan Reimbursement
- Tuition Assistance
- Wellness Programs
- Community Involvement and Paid Volunteer Time
- Professional Development/Award Winning Training Program
- 401K with Match
- Comprehensive Benefits Package
- Generous Paid Time Off
Please note: A criminal background screen will be conducted upon hire.
FORUM Credit Union values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.