Agriculture Drone Technical Support Specialist

Do You Enjoy Technology, Agriculture, and Drones?

Do you strive to take on new challenges and take pride in representing a well-known brand in precision agriculture?

If so, Multicopter Warehouse Agriculture is looking for you.

Multicopter Warehouse is a leading North American Dealer and Distributor for major Unmanned Aerial Systems (UAS) manufacturers of drones, parts, and accessories. We specialize in UAS technologies utilized for many applications, including Agricultural Spray Drones. As we continue to grow in the Agricultural Drone Marketplace, we have an excellent opportunity for a motivated, hardworking, driven Agriculture Drone Technical Support Specialist

to join our winning team of professionals.

Multicopter Warehouse, an industry leader in unmanned aerial systems, is the leading distributor and integrator of light- and heavy-lift agricultural drone solutions for crop spraying, seeding, mapping, and field analysis across North America. Our job as a technology leader is to stay at the forefront of emerging UAS, AG Tech, and Precision AG technologies, and we focus on providing our customers with a total solution of quality products, services, and training to meet their operational and regulatory needs.

Multicopter Warehouse., a is a 100% Employee Owned Company.

Join Us and Become an Employee Owner!

Being an Employee Ownership Stock Plan, or ESOP, each eligible participant shares in the ownership of the company through annual allocations of company stock. Not only do eligible employees benefit from the annual allocation of shares, but they also get the satisfaction of sharing in the potential success of their company while working alongside other employee-owners whose common goal is to make the company successful.

Role Overview

The Technical Support & Training Specialist supports the sales department by:

• Training and supporting customers in the application of their agriculture drones and related software.
• Partner with the sales team to identify, qualify, and close opportunities for ag drone solutions.
• Participate in sales calls, site visits, and discovery meetings with growers, co-ops, custom applicators, and AG service providers.
• Provide product expertise during the sales process, positioning Multicopter Warehouse as a trusted advisor.
• Follow-up training to ensure successful adoption and safe, compliant operation.
• Manage and execute demos, including in-field operation, explanation of features and benefits, and addressing technical questions.
• Support lead capture and follow-up activities to convert demo interest into sales.
• Serve as a primary contact for telephone and onsite technical support for agriculture drone customers under Multicopter Warehouse support programs.
• Provide telephone and remote support for flight issues, mission planning, payload operation, and basic maintenance.
• Perform warranty and non-warranty support and repair activities.
• Document all support/repair activities:
• Submit and track warranty claims
• Order, stock, secure, and track inventory needed to support agriculture drone customers.
• Perform any other tasks related to the support and sales of agriculture drone solutions.

Qualifications

This position is highly technical in nature and requires:

• A Bachelor’s degree in Agricultural Discipline preferred / Not required.
• FAA Part 107 Required.
• State Applicators license is a PLUS.
• Knowledge of herbicide and pesticide application is a plus.
• Advanced knowledge (or the ability to rapidly learn) of UAS systems, flight planning, payload integration (spray systems, spreaders, sensors), and agriculture workflows.
• Understanding of precision agriculture practices including mapping, spraying, application rates, and basic agronomy concepts as they relate to drone operations.
• Working knowledge of drone mission-planning and data-processing software and how they interact with aircraft systems and field operations.
• Strong system applications knowledge and methodical troubleshooting skills.
• Good mechanical and electrical aptitude for service and basic repairs.
• Strong organizational skills to schedule, plan, and execute training and demos for end-users and Multicopter Warehouse employees.
• Committed to the highest level of customer service.
• Willingness to work long hours during fungicide season (July and August) for last-minute repairs.
• Strong computer skills to perform testing, firmware updates, and repairs, as well as to interface with internal business systems and vendor portals for warranty validation, support program validation, and technical documentation.
• Excellent oral and written communication skills.
• Excellent analytical and troubleshooting skills.
• Experience with Windows and mobile devices; familiarity with drone software and flight planning is a plus.
• Ability to work in a fast-paced environment and maintain calm efficiency in the field and with customers.
• Excellent organization, prioritization, and time-management skills.
• Must have a clean driving record and be able to travel to customer sites, fields, and events.
• Background in agriculture, UAS, precision ag, or related technical field is preferred but not strictly required if the candidate demonstrates strong aptitude and willingness to learn.
• Extensive hands-on farming experience (row crops, specialty crops, or custom application) is a strong plus and will be highly valued.

Benefits

• Competitive base salary plus strong commission structure tied to sales performance and support revenue.
• Group Medical, Dental & Vision Insurance.
• 401(k) retirement with company match.
• Employee Stock Ownership Plan (ESOP)
• Employer-paid Life Insurance, as well as employer-paid Short- and Long-term Disability Insurance.
• Laptop computer and cell phone.
• Paid travel expenses for customer visits, demos, and events.
• Paid Time Off and Holiday Pay.

Multicopter Warehouse is an Equal Opportunity Employer.