Senior Human Resources Manager

Our client, a growing, multi-unit organization, is seeking a strategic and highly hands-on Senior Human Resources Manager across a multi-state workforce. This role serves as a key advisor to senior leadership and plays a critical role in scaling people practices, strengthening culture, and ensuring operational excellence.

Key Responsibilities

• Lead, mentor, and develop HR and Training leaders and team members, setting clear expectations, priorities, and performance standards
• Own all HR operations across multiple states, including compliance, employee relations, investigations, corrective action, terminations, and risk mitigation
• Serve as the primary escalation point for complex employee relations issues, ensuring fair, consistent, and legally sound outcomes
• Oversee leaves of absence, ADA/FEHA accommodations, workers’ compensation, and return-to-work processes
• Maintain, update, and communicate HR policies, procedures, and the Employee Handbook
• Coach managers at all levels on performance management, documentation, feedback, conflict resolution, and effective people leadership
• Partner with Operations to support labor strategy, workforce planning, and retention initiatives
• Oversee talent acquisition strategy and execution for corporate roles and field leadership positions
• Ensure hiring practices are equitable, compliant, and aligned with organizational values
• Lead benefits administration, broker relationships, open enrollment, and ongoing employee education
• Partner with payroll to ensure accurate, compliant multi-state wage and hour practices
• Lead annual compensation reviews, salary band development, and equity analyses in collaboration with Finance
• Oversee onboarding, training programs, LMS administration, and continuous learning initiatives
• Design and scale leadership development programs and succession pipelines for frontline leaders through senior field management
• Partner cross-functionally with Operations, Quality, and Training to ensure operational standards, product knowledge, and service excellence
• Champion DEIB initiatives and embed inclusive practices across hiring, development, and performance processes
• Ensure data integrity within HRIS and LMS platforms and build dashboards to track turnover, engagement, compliance, and workforce trends
• Translate people data into insights and recommendations for senior leadership
• Contribute to organizational design, change management, and long-term people strategy as the organization grows

Qualifications

• Bachelor’s degree in HR, Operational Leadership, or related
• 5 years of HR or People leadership experience in a multi-unit, multi-state environment
• Strong employee relations expertise with deep California labor law knowledge
• Proven experience leading HR and Training/L&D teams
• Proficient with HRIS and LMS platforms (Paylocity or similar)
• SHRM-CP/PHR (or higher) certification required
• Hospitality, retail, or food & beverage experience preferred

FORTIS Resource Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.