Founding Operations Manager

Key Responsibilities

• Build and maintain systems and processes to deliver fast, high-quality customer responses.
• Initially act as the primary customer success owner, with the opportunity to help design and scale the support function over time.
• Develop strategies to drive strong customer satisfaction, expansion, and long-term retention.
• Identify and execute opportunities to increase customer adoption of additional products or services.
• Continuously improve onboarding, engagement, and retention to maximize lifetime value and minimize churn.
• Partner closely with product and marketing teams to translate customer feedback into product improvements, positioning, and campaigns that drive usage and revenue.
• Take ownership beyond defined responsibilities by identifying and acting on opportunities that support overall business growth.

Qualifications

• Experience working at an early-stage, high-growth company.
• Background in customer success, solutions, account management, or sales within a technology-driven environment.
• Willingness to engage directly with customers across multiple communication channels as needed.
• Proven ability to support revenue growth through customer expansion, upselling, or cross-selling initiatives.
• Strong analytical skills with the ability to interpret customer data, identify trends, and implement improvements.
• Excellent relationship-building and problem-solving skills with a focus on delivering a positive customer experience.
• Strong sense of ownership with a proactive, results-oriented mindset.