Security Ambassador

Description

Key Responsibilities

• Assist in developing and implementing management plans for safe and appropriate Glade and Park use.
• Provide daily support to Glade staff managing Glade use; address and resolve space-use conflicts.
• Respond to emergency situations as they occur at the Glade and in the Park.
• Cultivate and maintain positive and cooperative relationships with the public and the adjacent community.
• Communicate with ease and diplomacy across all staff levels and with Glade and Park visitors.
• Specialize in all matters, policies, and procedures of Glade and Forest Park rules and regulations; educate Glade and Park visitors about proper use of landscapes and features.
• Track and compile Glade security statistics.
• Address ongoing activities related to visitors who are unhoused and reports to other agencies and organizations.
• Review the facility rental, programming and events schedules and plan for any associated security and safety needs.
• Conduct regular visits to rented event areas and otherwise patrol the Glade site.
• Provide a security presence at Glade and other Park events, facilities, and programs as assigned.
• Demonstrate knowledge of the Glade's and Forest Park's history and landmarks and share information with Park visitors, contractors, and vendors.
• Conduct check-ins at Glade facilities, public programs and private events.
• Attend Glade and broader Forest Park Forever meetings and external agency meetings as necessary.
• Participate in community relations outreach.
• Complete incident reports on all issues and concerns related to Glade activity and Park activity as assigned.
• Although not part of day-to-day tasks, the Security Ambassador may be called upon to perform other operations tasks as needed and/or required by the Glade or Forest Park Forever.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

Requirements

Qualifications

• Highschool diploma or GED.
• 1-3 years of experience working with the public, Park Operations, or a field related to community relations.
• Education and/or experience equivalent to the bullet immediately above. However, all candidates must have demonstrated the ability to work well and collaborate with others.
• Excellent organizational, planning, time management, and communication skills.

License(s): Valid Drivers' License that must be maintained for the duration of employment.

Physical Work Requirements / Work Conditions

• Ability to provide both oral and written communication that is easily understood and direct in its content.
• Ability to engage in critical thinking skills that allow for prioritizing issues, coordinating multiple projects, and solving problems.
• Knowledge of computer equipment and Microsoft Office applications; proficiency in Word and Outlook
• Ability to work a flexible schedule, including nights, weekends and holidays as needed.
• Ability to make critical decisions and manage emergency situations.
• Ability to withstand working outside in, at times, extreme temperatures.
• Ability to lift 50 lbs. and to perform physical labor.
• Ability to stand and walk for extended periods of time.
• Ability to traverse uneven park terrain.

Forest Park Forever is an equal opportunity employer and maintains a drug-free workplace in accordance with federal regulations.