What are the responsibilities and job description for the Front Services | Door Person position at Fontainebleau Miami Beach?
"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART."
Serve as arrival/departure ambassador by greeting, welcoming, acknowledging all guests, and anticipating and addressing guests' service needs to ensure quality standards, services, and guest satisfaction.
Examples of Duties, includes but is not limited to the following
- Morris Lapidus
Serve as arrival/departure ambassador by greeting, welcoming, acknowledging all guests, and anticipating and addressing guests' service needs to ensure quality standards, services, and guest satisfaction.
Examples of Duties, includes but is not limited to the following
- Courteously open doors and assist guests arriving and departing the property.
- Inform guests of property amenities, services, hours of operation, and local areas of interest and activities, with directions as needed.
- Ensure courteous, prompt, and consistent luggage assistance is provided to all guests.
- Coordinate transportation (e.g., taxi cab, shuttle bus, limo services) for guests.
- Familiar with emergency procedures and assists with “Blue Blanket” situations as needed.
- Assess group travel movements and coordinate necessary guest service arrangement to accommodate luggage and ground transportation requirements.
- Process guests for check-in on arrival and check-out on departure.
- Monitor lobby traffic and suggest adjustments on staffing levels if required.
- Anticipate guest needs and resolve guest concerns and requests.
- Assist concierge services, VIP services, baggage, parking, and other special services as required.
- Perform other related duties as assigned
- Well organized and demonstrated strong problem solving skills.
- Availability to work in the Overnight shift.
- Ability to communicate effectively and establish and maintain effective working relationships with staff.
- Bilingual highly desireable.
- One year customer service experience at a major hotel preferred.
- High school education or equivalent.