What are the responsibilities and job description for the Personal Banker position at FIVE POINTS BANK?
Personal Banker
Five Points Bank is seeking a Personal Banker to be part of the Grand Island team. The candidate will assist new customers with opening new accounts and/or any changes to their existing accounts. They will open and maintain safe deposit boxes and provide exceptional customer service by greeting and directing all customers to appropriate staff.
Assist new customers with opening new accounts and/or any changes to their existing accounts. Open and maintain safe deposit boxes. Provide exceptional customer service by greeting and directing all customers to appropriate staff.
Essential Functions:
- Open New Accounts (Checking, Savings, CD’s, IRA’s, HSA’s) including verification and entry of customer information
- Order Debit cards, checks, foreign currency, endorsement stamps
- Educate customers on available services such as; internet banking, bill pay, courtesy coverage, etc.
- Process the renting, accessing and closing of safe deposit boxes
- Greet and refer customers to appropriate bank personnel to meet their financial needs.
- Process account changes, close accounts, investigate unauthorized transactions
- Administrative duties such as type up letters, filing, answer phones, support supervisors, and notary duties.
- All other duties as assigned
Qualifications:
Qualifications:
- Excellent Customer Service skills
- Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Communication Skills – The ability to communicate effectively
- Mathematics – using mathematics to solve problems
- Problem Solving Skills – The ability to find resolution to problems in an efficient, practical manner
- Time Management – managing one’s own time and the time of others within the group
- Administrative skills – basic computer skills including 10 key experience
Education and Experience:
High School Diploma (GED or High School Equivalence Certificate) with previous banking experience of 2 years.
Status/Standard Schedule: Hourly full-time position with varying hours Monday through Friday 8:00 a.m. – 5:00 p.m. and Saturday rotation.
Five Points Bank is EEOC/AAP – Member FDIC
Salary : $21