Teller/Personal Banker

Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day’s operations while providing excellent customer service.  Maintain the banks vault and process coin and currency with the Federal Reserve. Hourly Monday-Friday 11:00-5:30 and every other Saturday morning 8:00-12:00.  

Essential Functions: 

• Receives cash and checks for deposit, verifies amounts, and looks for check endorsements. Examines cash carefully to guard against acceptance of counterfeit bills.
• Cashes check for customers after verifying identification and checking account balances in accordance with bank policy
• Enters transactions into computer and issues customer receipts
• Counts cash balance at beginning of shift and balances cash and checks against computer records at end of shift
• Prepares personal money orders, cashier’s checks, savings bonds, gift cards and travelers’ checks as requested
• Explains bank services and charges to customers
• Observes suspicious behavior and report any such activity
• Explains bank services and products
• Scanning deposits and payment transactions
• Assist with customer access with safe deposit boxes
• Greet and refer customers to appropriate bank personnel to meet their financial needs
• Verification of buys and sells to tellers
• Prepares and processes coin and currency with the Federal Reserve
• Daily balancing of all monetary instruments
• Backup to opening New Accounts
• Balancing of all coin and currency to include vault, coin machine and cash dispenser
• All other duties as assigned

Knowledge & Experience:

• Excellent Customer Service skills
• Management Skills – Ability to manage and motivate and constructively guide employees
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Communication Skills – The ability to communicate effectively
• Mathematics – using mathematics to solve problems to find over and shorts
• Problem Solving Skills – The ability to find resolution to problems in an efficient, practical manner
• Time Management – managing one’s own time and the time of others within the group
• Administrative skills – basic computer skills including 10 key experience

Education/Training:

• High School Diploma (GED or High School Equivalence Certificate) 
• Teller Experience preferred

Personal Attributes:

• Effective interpersonal skills and relationship-building skills
• Strong written and oral communication skills
• Self-motivated and directed
• Keen attention to detail
• Experience working in a team-oriented, collaborative environment
• Strong customer-service orientation