SAP Technical Support Specialist

We are seeking an SAP Technical Support Specialist to join our client's team on an 18-month contract, providing hands-on support for SAP S/4HANA in a dynamic enterprise environment. This role blends ERP support, incident triage, knowledge management, and on-site hardware assistance. The ideal candidate has strong SAP troubleshooting skills and thrives in a fast-paced, customer-focused support setting.

Responsibilities:

• Provide first-line SAP S/4HANA support, diagnosing and triaging ERP incidents.
• Manage and resolve tickets through ServiceNow, ensuring accurate documentation and timely follow-up.
• Build, maintain, and improve ERP knowledge articles to support end users and internal teams.
• Deliver on-site support (1–3 days per week) in Newark, DE, including hardware and workstation troubleshooting, device setup, and general site support.
• Collaborate with cross-functional teams to escalate and resolve complex SAP issues.
• Participate in after-hours and on-call rotations for critical production support.

Requirements:

• Hands-on experience supporting SAP S/4HANA environments.
• Familiarity with ServiceNow or similar ITSM tools.
• Strong troubleshooting skills across both ERP systems and hardware/workstation support.
• Ability to write and maintain clear, user-friendly knowledge articles.
• Willingness to be onsite as required and participate in after-hours/on-call rotations.