What are the responsibilities and job description for the SAP Technical Support Specialist position at firstPRO, Inc?
We are seeking an SAP Technical Support Specialist to join our client's team on an 18-month contract, providing hands-on support for SAP S/4HANA in a dynamic enterprise environment. This role blends ERP support, incident triage, knowledge management, and on-site hardware assistance. The ideal candidate has strong SAP troubleshooting skills and thrives in a fast-paced, customer-focused support setting.
Responsibilities:
- Provide first-line SAP S/4HANA support, diagnosing and triaging ERP incidents.
- Manage and resolve tickets through ServiceNow, ensuring accurate documentation and timely follow-up.
- Build, maintain, and improve ERP knowledge articles to support end users and internal teams.
- Deliver on-site support (1–3 days per week) in Newark, DE, including hardware and workstation troubleshooting, device setup, and general site support.
- Collaborate with cross-functional teams to escalate and resolve complex SAP issues.
- Participate in after-hours and on-call rotations for critical production support.
Requirements:
- Hands-on experience supporting SAP S/4HANA environments.
- Familiarity with ServiceNow or similar ITSM tools.
- Strong troubleshooting skills across both ERP systems and hardware/workstation support.
- Ability to write and maintain clear, user-friendly knowledge articles.
- Willingness to be onsite as required and participate in after-hours/on-call rotations.
Salary : $30 - $35