Branch Manager - Field Service

A growing field service organization in Dover is looking for a proven Branch Manager to take ownership of a full business unit and lead it into its next stage of growth.

This is a hands-on leadership position for someone who thrives on building strong teams, improving operations, developing future leaders, and delivering measurable business results. You’ll have significant influence over the branch’s people, customers, safety culture, financial performance, and day-to-day execution.

What You’ll Lead

People & Leadership

• Build a high-performing branch culture centered on accountability, development, and teamwork
• Lead through managers and supervisors while helping them become stronger, more independent decision-makers
• Identify high-potential employees and create development paths for future branch leaders
• Provide consistent coaching around leadership, performance, business judgment, and career growth
• Set the tone during periods of change and keep the organization moving forward when challenges arise
• Lead by example and establish clear expectations for performance and accountability

Branch Operations & Safety

• Oversee daily operations with a focus on safety, service quality, productivity, and profitability
• Coordinate staffing, equipment, scheduling, facilities, and other resources to meet customer and operational demands
• Identify bottlenecks and remove barriers that impact team performance
• Maintain a strong safety culture through training, hazard identification, incident reviews, and corrective action
• Improve processes, planning, productivity, and operational consistency throughout the branch
• Ensure teams have the tools, resources, and direction needed to perform at a high level

Customer Relationships & Growth

• Develop long-term relationships with customers through responsive, professional service
• Take ownership of significant customer concerns and work toward solutions that protect the relationship
• Leverage customer feedback and satisfaction metrics to identify opportunities for improvement
• Partner with other areas of the organization to support customer retention and revenue growth
• Identify new opportunities to expand the branch's business and deliver additional value to customers

Financial & Business Performance

• Take ownership of branch budgeting, forecasting, planning, and financial performance
• Develop annual operating plans in partnership with senior leadership
• Monitor labor efficiency, equipment utilization, production, overhead, revenue, and margins
• Ensure branch leaders understand the financial performance of their respective areas
• Make informed operational decisions that balance immediate needs with long-term profitability and growth

What We’re Looking For

• 5 years of progressive leadership experience within a field service organization
• Proven experience leading teams through managers, supervisors, or other frontline leaders
• Track record of developing employees and building high-performing teams
• Experience with customer retention, revenue growth, productivity, profitability, and employee performance
• Strong operational judgment and confidence making decisions in complex situations
• Valid driver’s license and acceptable driving record; must remain insurable under the company’s vehicle insurance program