Sales Coordinator

Job Summary:

The Sales Coordinator functions as a junior account manager, serving as a critical partner to the Account Managers and the VP of Growth. This key support role is dedicated to driving the ongoing growth and accelerated development of national account relationships and strategic partnerships, expanding the FirstLight brand across the network. You will ensure operational excellence, manage key account data, and contribute to continually developing and enhancing processes within the entire Growth Team.

Key Responsibilities:

• Support Account Relationship Management: Act as a liaison to support the Account Success Manager in serving as the main point of contact for assigned accounts and franchisees, helping to ensure that issues are resolved quickly and effectively.
• Sales Process Coordination: Assist in coordinating the national account sales process, including tracking new and renewal account contracts and gathering necessary documentation related to pricing, rates, insurance, and pre-qualifying requirements
• Growth and Lead Tracking: Help research prospective national accounts and leads, track new account leads for pipeline criteria, and assist with managing pursuit processes.
• Data and Analysis Support: Compile and organize data for sales analysis to monitor and track account gains and losses, and assist in preparing reports to identify obstacles for adoption and potential solutions.
• Administrative and Project Support: Provide direct administrative support to the VP of Growth and the Corporate Team on special projects, tasks, and responsibilities involving account functions.
• Growth Team Collaboration: Partner with the FirstLight Home Care Corporate Team to support sales functions, special projects, and department responsibilities.
• Training and Logistics: Coordinate the scheduling, materials, and logistics for training sessions designed to ensure the smooth adoption and integration of national accounts.
• System Maintenance: Maintain and update information within CRM and client success platforms.
• Perform other duties as assigned or required.

Qualifications:

• Experience in a support, coordination, or administrative role, preferably within a growth, sales, or healthcare environment.
• Strong organizational skills and the ability to manage simultaneous tasks and priorities effectively.
• Excellent interpersonal and communication skills, with proven ability to build trust and professional rapport.
• A proactive, customer-centric mindset for problem-solving.
• Basic analytical skills, including proficiency in data tracking and preparing performance metrics for review.
• Familiarity with CRM and client success platforms.
• Associate’s degree or equivalent years of college coursework completion in a related area of study, or an equivalent combination of education and experience. (Scaled from the Account Success Manager's Bachelor's degree requirement).
• Preferred: An understanding of the healthcare industry or third-party payers such as Medicare Advantage, Medicaid, or Workers’ Compensation.