Collections Specialist - I

Are you detail-oriented, proactive, and ready to make an impact? We’re looking for a Collections & Cash Application Specialist to join our growing Finance team! You’ll be responsible for posting incoming payments, reconciling accounts, and collecting past-due balances — all while keeping customer relationships positive and records accurate.

This is a great opportunity for someone with collection experience who’s a true go-getter — highly self-motivated, organized, and results-driven. If you’re a strong communicator, a problem-solver, and a team player who takes accountability seriously, we’d love to hear from you.

You’ll work closely with our Accounts Receivable (A/R) and Finance teams and report directly to the Collections Manager.

Why You’ll Love Working Here

• Competitive wages
• Professional, business-casual dress code
• Medical, Dental, and Vision Insurance
• Paid time off – vacation, holidays, and sick days
• 401(k) & Profit Sharing

What We’re Looking For

• Analytical Thinking: You can break down complex information and spot trends or inconsistencies.
• Attention to Detail: You notice the little things others might miss — and they make all the difference.
• Critical Thinking: You evaluate information objectively and draw logical, well-informed conclusions.
• Problem-Solving: You develop smart, effective strategies to overcome challenges in the collections process.
• Research Skills: You know how to find the right information quickly from multiple sources.
• Persistence: You stay focused and patient, even when things take time.
• Ethical Judgment: You maintain integrity, handle sensitive information responsibly, and always act with professionalism.
• Customer Service Mindset: You communicate clearly, follow up thoroughly, and always deliver service with a smile.
• Tech-Savvy & Quick Learner: You pick up new software fast and can multitask without missing a beat.
• Team Player: You love collaboration, take feedback positively, and help your team succeed.
• Bonus Points: Familiarity with transportation or intermodal operations — helpful but not required!

What You’ll Do

Collections

• Manage your assigned account portfolio and follow up on past-due invoices via phone and email.
• Record detailed notes on all collection efforts.
• Respond to account inquiries and take preventive measures to keep accounts current.
• File, scan, and email invoices as needed.
• Support other collection-related tasks as assigned.

Cash Application

• Post and record cash receipts from checks, ACH, wire transfers, and credit cards accurately.
• Reconcile daily cash receipts and deposit reports with bank or lockbox records.
• Match payments to the correct customer accounts and open invoices.
• Research and resolve unapplied or unidentified payments promptly.
• Identify and correct discrepancies like overpayments, underpayments, and misapplied funds.

Requirements & Qualifications

• High school diploma or equivalent.
• Prior experience in Accounts Receivable, Collections, and Cash Application.
• Proficiency with Microsoft Office (Excel, Word, Outlook) and financial software systems.
• Strong verbal and written communication skills, negotiation ability, and analytical thinking.
• Excellent organizational skills and attention to detail.
• Ability to multitask effectively while meeting deadlines.

Self-motivated, dependable, and able to work independently while contributing to team goals.

Job Type: Full-time

Projected Total Compensation: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off

Application Question(s):

• What range are you looking to be at pay wise?

Experience:

• Collection: 1 year (Required)

Work Location: In person

Salary : $17 - $20