What are the responsibilities and job description for the Customer Service Specialist, Penn Hills position at Keystone Collections Group?
Join our dynamic team as a Customer Service Specialist where you will play a pivotal role in providing excellent service to taxpayers in our Penn Hills Tax Office. As the first point of contact for taxpayers, you will handle inquiries about their accounts and taxes, demonstrating your expertise and commitment to excellence.
Primary Responsibilities
- Engage with walk-in taxpayers.
- Utilize your knowledge of various tax types collected by Keystone, demonstrating your proficiency in tax related matters.
- Showcase your ability to handle administrative tasks, such as modifying address changes and creating new accounts in our applications.
- Process payments for multiple tax types efficiently and accurately.
- Master the art of documenting thorough and detailed memos in our taxpayer service applications.
- Take ownership as an office key holder, contributing to the smooth running of daily operations.
- Manage end-of-day tasks, including FedEx drop offs, to ensure timely processing of payments and essential documents.
Secondary Responsibilities
- Demonstrate exceptional listening skills and a keen ability to retain knowledge.
- Accurately and attentively complete detailed tasks, showcasing your commitment to precision.
- Stay updated on changes in daily responsibilities and job processes.
Job Qualifications
- Previous experience in a call center is preferred.
- Proficient computer skills, ability to navigate multiple tabs, and a willingness to learn new applications.
- Demonstrated research skills.
- Strong problem-solving skills.
- Fluency in Spanish is a plus.
Training will be conducted at office locations in North Huntingdon and Irwin, PA 15642
Penn Hills Tax Office located: 260 Aster Street, Penn Hills, PA 15235