What are the responsibilities and job description for the Customer Service Representative position at Penn United Technologies, Inc.?
Customer Service Representative
Are you a customer-focused professional who enjoys building relationships, solving problems, and working in a fast-paced manufacturing environment? Penn United Technologies, Inc. is seeking a full-time Customer Service Representative to serve as the primary connection between our customers and our internal manufacturing and quality teams.
In this role, you'll help customers understand the capabilities Penn United offers while ensuring exceptional service throughout the order process. If you have prior customer service experience in a manufacturing environment and want to work where your contributions matter and success is shared, we'd love to hear from you.
What You'll Do:
- Process customer orders and order-related documentation, including shipping and invoicing records
- Expedite orders and respond promptly to customer requests
- Conduct contract reviews and maintain accurate customer and part records
- Monitor assigned customer accounts including open orders, inventory levels, and backlogs
- Respond professionally and promptly to company emails and voice messages
- Build and maintain strong customer relationships through regular and frequent communication
- Assist with special projects and campaigns
- Assist in resolving customer concerns and coordinate with Quality and Management when necessary
- Exercise sound judgment and make decisions that support both customer satisfaction and company objectives
- Collaborate closely with internal teams to ensure excellent service and successful outcomes
What We're Looking For:
Qualified candidates should possess:
- 5 years of customer service and/or administrative experience in a manufacturing environment is required
- Associate's or Bachelor's degree preferred
- Strong business writing and communication skills, including grammar, vocabulary, and professional correspondence
- Solid mathematical and analytical abilities
- Basic to intermediate Microsoft Excel skills (training may be provided for qualified candidates)
- Excellent organizational and time-management skills
- Strong verbal communication and interpersonal skills
- A service-oriented mindset with a collaborative, team-focused approach
- The ability to work independently while contributing effectively to team efforts
- Sound decision-making skills and the confidence to take well-reasoned, professional risks when appropriate
- High school diploma or GED equivalent is required
What We Provide to You:
Penn United offers an array of excellent benefits that reflect our commitment to the health and financial well-being of our employee-owners including:
Competitive Pay
- Competitive starting wage
- Opportunity for two pay increases during your first year
Health & Wellness Benefits
- Medical, Dental, Vision, and Prescription Coverage beginning on your first day
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Hearing Aid Coverage
Retirement Benefits
- ESOP: 5% company-paid contribution to Employee Stock Ownership Plan
- 401(k): 3% company-paid contribution
- 401(k): 50% company match up to the first 6% you contribute
Additional Financial Rewards
- Monthly Profit-Sharing Program
Work-Life Balance
- 15 days of Paid Time Off (PTO) during your first year
- 9 Paid Holidays
Additional Insurance Coverage
- Group Term Life Insurance
- Short-Term Disability (after 90 days)
- Long-Term Disability (after 6 months)
- Voluntary Benefits Package
Additional Perks
- On-site company cafeteria
- Temperature-controlled facilities
- Tuition Reimbursement
- Years of Service Recognition Awards
About Penn United Technologies
Since 1971, Penn United Technologies has been a leading advanced contract manufacturer providing precision-engineered solutions for customers with complex manufacturing needs. We serve a diverse range of industries including aerospace and defense, medical, connectivity, energy, fluid handling, and consumer products. Our capabilities span Engineering, Precision Machining & Grinding, Stamping, Carbide Manufacturing, Additive Manufacturing and more—supporting products that impact lives around the world every day. At Penn United Technologies, quality, innovation, and employee ownership are at the heart of everything we do.
Apply today and become part of the Penn United team.
Equal Opportunity Employer / Veterans / Disability