Collections Specialist

Collections Specialist — $20–$22/hour

We’re looking to hire a sharp, dependable Collection Account Representative to help manage customer accounts, resolve balances, and keep our receivables moving. This is not a script-reading phone job. We need someone who can think on their feet, review account details, make sound decisions, and represent the company professionally on every call.

You’ll handle inbound and outbound account activity, work delinquent or past-due accounts, negotiate payment arrangements when appropriate, and document everything accurately. If you’re organized, confident on the phone, and good at problem-solving, we want to talk to you.

What you’ll do:

• Answer inbound calls and make outbound calls related to customer accounts
• Review account history, balances, payments, and notes before taking action
• Contact customers regarding past-due or outstanding balances in a professional, compliant manner
• Negotiate payment plans, settlements, or next steps based on company policy and account status
• Make judgment calls on account handling — escalate when needed, resolve when possible
• Update account records, notes, and outcomes accurately and in real time
• Work to resolve disputes, billing issues, or account discrepancies
• Meet daily productivity, quality, and collection/resolution goals
• Follow all company policies and applicable regulations regarding account communication

What we’re looking for:

• 1 years of collections, accounts receivable, customer account, or call center experience strongly preferred
• High school diploma or GED required
• Associate’s or Bachelor’s degree preferred
• Strong phone presence — clear, confident, professional
• Ability to read account details quickly and make smart decisions under pressure
• Strong attention to detail and accurate documentation
• Comfortable working with numbers, balances, due dates, and payment terms
• Solid computer skills and comfort learning new systems
• Reliable, punctual, and able to handle a fast-paced workload
• Ability to stay calm and professional with difficult or upset customers

Preferred experience:

• Collections or delinquent account recovery
• Accounts receivable / billing support
• Financial services, utilities, medical billing, or similar account-based industries
• CRM, billing, or collections software experience

Why join us:

• Competitive hourly pay: $19–$22/hour based on experience
• Stable full-time role with room to grow
• Flexible Hours

Ready to apply?
If you’re smart, capable, and ready to hit the ground running, apply today. Immediate availability and relevant experience are a plus.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 39.0 per week

Benefits:

• 401(k)
• Flexible schedule
• On-the-job training
• Paid sick time
• Paid time off
• Paid training

Work Location: In person

Salary : $19 - $22