What are the responsibilities and job description for the E-Commerce Collections Specialist position at QC Holdings-LendNation?
The QC Holdings/LendNation E-Commerce Department is seeking experienced remote collections professionals to fill the position of E-Commerce Collections Specialist. This is a full-time opportunity with BONUS POTENTIAL. This position is responsible for servicing loans and collecting on delinquent and defaulted loans. The employee will ensure compliance with all company, local, state, and federal policy, procedures, and laws.
Location: Fully Remote with/optional Hybrid opportunity upon successful completion of training and maintaining of performance standards.
Eligible remote candidates must reside in a state that our company currently does business in. Those states are as follows:
Alabama, Idaho, Illinois, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nevada, New Mexico, Oklahoma, Tennessee, Texas, Utah, or Wisconsin
Job duties include but are not limited to:
- Assist LendNation’s current, customer base with navigation of the website, trouble-shoot any issues customers may have when trying to make payment, refinance etc. Report all issues in a professional and timely manner as needed to the management team.
- Maintain and provide excellent service and a superior experience for all of QC/LendNation customers.
- Requires extensive product, system, process, and site knowledge.
- Performs skip-tracing and 3rd party communication to facilitate customer contact.
- Maintains and provides excellent service and superior experience for customers.
Requirements
- Minimum 2 years of 1st or 3rd party collections.
- High school diploma or GED required. College preferred.
- Demonstrated basic knowledge of MS Office products including Excel, Word, and Outlook.
- Excellent communication skills are required, both oral and written.
- Strong attention to detail.
- Excellent time management and organizational skills.
- Ability to type minimum 35 wpm.
ABOUT THE COMPANY
QCHI (LendNation) is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30-years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under-served by traditional banking institutions. Additionally, they have expanded services to include small businesses.
Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310-Loan in Canada.
QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing and bill pay. Knowing that today's customer seeks convenient options and speed, QCH’s products and services are focused on providing the financial solutions customers need and appreciate.
The specialty finance consumer loan industry is rapidly evolving as customers search for greater convenience through online transaction capabilities and a broader spectrum of loan products. To meet these customer needs, improvements in technology, product/process development and innovation are critical to gaining market share and competitive scale.
Geographically, QCHI’s headquarters is based in Lenexa, Kansas. QCHI has approximately 700 employees across the United States. Learn more about QCHI (aka QC Holdings and LendNation) at our website www.qchi.com/company.
This is a full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer service skills!
QCHI / LendNation is an Equal Opportunity Employer