What are the responsibilities and job description for the Head Teller (University Branch) position at First Hawaiian Bank?
Job Description
First Hawaiian Bank is currently seeking a customer-focused and engaging Head Teller to join our University branch. In this role, you will be responsible for providing stellar customer service while processing customer transactions and supports bank goals by promoting and referring bank products and services. The Head Teller also assists in the supervision of Branch Tellers and Branch operations.
Compensation
The pay range is $19.00 - $22.50/hour, commensurate with experience; plus sales incentives.
Work Schedule
Monday - Friday 8:00AM - 4:30PM (hours may vary); Saturday 9:00AM - 1:00PM (on a rotation basis)
Responsibilities
In this role, you will be responsible for providing stellar customer service while processing customer transactions and supports bank goals by promoting and referring bank products and services. The Head Teller also assists in the supervision of Branch Tellers and Branch operations.
Qualifications
Required Qualifications
First Hawaiian Bank is currently seeking a customer-focused and engaging Head Teller to join our University branch. In this role, you will be responsible for providing stellar customer service while processing customer transactions and supports bank goals by promoting and referring bank products and services. The Head Teller also assists in the supervision of Branch Tellers and Branch operations.
Compensation
The pay range is $19.00 - $22.50/hour, commensurate with experience; plus sales incentives.
Work Schedule
Monday - Friday 8:00AM - 4:30PM (hours may vary); Saturday 9:00AM - 1:00PM (on a rotation basis)
Responsibilities
In this role, you will be responsible for providing stellar customer service while processing customer transactions and supports bank goals by promoting and referring bank products and services. The Head Teller also assists in the supervision of Branch Tellers and Branch operations.
Qualifications
Required Qualifications
- High school diploma or equivalent required.
- 1 year of experience as an FHB Senior Teller; or
- 2 years’ experience as an FHB Teller and cross-trained to perform supervisor duties; or
- 1 year experience as a Teller (or equivalent) in another financial institution with two years’ supervisory and cashiering experience required.
- Knowledge of the financial services industry (e.g., retail, mortgage/loans/deposits, and wholesale banking) preferred.
- Must be pleasant and tactful when interacting with customers.
- Good oral and interpersonal communication skills.
- Attention to detail and ability to use judgment and discretion regarding customer transactions and confidential information.
- Able to handle confidential matters judiciously.
- Must be able to perform basic mathematical calculations and balance cash with the assistance of a calculator.
- Possess sales skills to enhance business development opportunities.
- Ability to work independently with minimal supervision.
- Familiar with standard concepts, procedures, and practices in branch operations.
- Demonstrated ability to lead a team.
- Ability to work under pressure with multiple deadlines.
- Ability to problem solve.
- Ability to resolve complex staff and customer issues/transactions.
- Exercise good judgement.
Salary : $19 - $23