What are the responsibilities and job description for the Inside Sales Representative- IB position at First American?
Who We AreJoin a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoThe Inside Sales (Inbound) Representatives primary function is to answer inbound calls from existing and potential First American customers. The representatives must clearly, accurately, professionally and consistently answer questions, take every opportunity to sell and up sell, enter renewal and new Direct to Consumer contracts into FALCON and document each call.
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
What You'll Do:
- Answer calls from inquiring homeowners, existing customers, agents, brokers and title/escrow customers.
- Troubleshoot inbound calls from existing customers (as indicated above) and redirect calls to proper departments as required.
- Process Real Estate Applications/contracts.
- Process various contractual changes, such as renewals, new contracts, option ads, drops contract exclusions, cancellations and credit card updates.
- Process auto-renewal preventions.
- Process and send Real Estate invoices as required.
- Process seller's coverage cancelation/Overcome cancelation requests.
- Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction.
- Consistently perform compliant wrap-ups.
- Maintain consistent knowledge of company (FA and Alliance) products, version updates, pricing, promotions and broker agreements.
- Keep abreast of industry, contract coverage and limits, process and procedures.
What You'll Bring:
- High School Diploma or equivalent
- 1-3 years inbound call center sales experience.
- Consistently meeting department minimum expectations.
- Fundamental understanding and some practical experience of all of the facets of the Home warranty sales functions
- Excellent customer service skills.
- Excellent oral, written communication and listening skills.
- Ability to clearly and effectively communicate to both external and internal customers.
- Excellent organizational skills (Multi-tasking, prioritizing and follow up).
- Demonstration of teamwork skills and initiative required.
- Ability to work under pressure and remain flexible to changing schedules and demands.
- Ability to apply common sense, understanding and problem solving.
- Type minimum of 45 words per minute.
- Working knowledge of Windows and Microsoft Office.
- Basic math skills required.
- Knowledge of the real estate or mortgage industry helpful.
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.