Customer Service Specialist

Required Local candidates only

• Client Engineered Solutions is currently seeking a detail-oriented and reliable Customer Service Representative to join our Operations team.
• This role is central to ensuring excellent service and on-time delivery for our customers.
• You will serve as the primary point of contact, working cross-functionally with production, scheduling, sales, and engineering to support customer satisfaction and operational excellence.

Key Responsibilities

• Act as the main contact for assigned customer accounts, managing all communication and support needs
• Coordinate and communicate changes to orders or delivery timelines with customers and internal stakeholders.
• Understand and communicate customer-specific requirements across the organization (packaging, shipping, labeling, ordering, etc.).
• Manage customer sales orders in the ERP system, ensuring data accuracy and timely processing.
• Review and resolve daily EDI order issues; monitor and maintain customer portals as needed.
• Maintain communication with the production scheduler to align delivery schedules and production priorities.
• Monitor finished goods inventory and recommend adjustments to support customer demand.
• Track and report on key metrics such as on-time delivery, backlog status, and performance trends.
• Support product launches and the setup of new items, shipping locations, and routing requirements.
• Assist with the development of order processing procedures and contingency plans.
• Support continuous improvement efforts by identifying service gaps and proposing solutions.

Required Qualifications:

• Bachelor’s degree in business administration, Supply Chain, or a related field or 5 years of relevant experience.
• Strong background in customer service, preferably in manufacturing or the automotive industry.
• Proactive mindset with a focus on problem-solving and customer satisfaction.
• Excellent communication skills-both written and verbal.
• Detail-oriented with strong organizational and multitasking abilities.
• Familiarity with ERP systems, EDI processing, and sales order management.
• Experience with OEM portals (e.g., Ford, GM, Stellantis, Mack/Volvo) is a plus.
• Knowledge of EDI standards (X12 and EDIFACT) preferred.

Work Environment & Expectations:

• Office-based role with occasional time spent in the manufacturing environment.
• Minimal physical demands; primarily desk/clerical work.
• Stop any shipment if customer requirements or quality concerns arise.
• Maintain high levels of customer satisfaction and operational accuracy

Benefits:

• A rich Benefits Package including Medical, Dental, Vision, Long and Short-Term Disability (Company Paid), a robust Wellness Program, tuition reimbursement, and a 401(k) Retirement Plan with matching.
• PTO
• Up to Ten (10) paid holidays (including one diversity holiday)
• Employee Referral Bonus opportunities (up to $200 per referral)

Opportunities for growth and job training, for energetic, career-minded individuals.