What are the responsibilities and job description for the General Manager of Operations position at Firman Solutions?
- Associates and/or bachelor’s degree preferred.
- Management Experience: 4 - 6 years of progressive experience in managerial roles. This should include at least 1 - 2 years in a senior management position.
- Industry-Specific Experience: A minimum of 1 - 3 three years of experience in luxury residential property management as a dual-site manager or above is required
- Operational Experience: Proven experience overseeing daily operations, improving processes, and implementing strategic initiatives, typically gained over 3 - 5 years.
- Real estate license; preferred, if not, must be obtained within 90 days of assuming the role.
- Strategic Thinking: Capability to develop and execute business strategies and plans.
- Financial Acumen: Strong understanding of financial management, budgeting, and forecasting.
- Communication Skills: Excellent verbal and written communication skills for effective interaction with employees, stakeholders, and customers.
- Analytical Skills: Ability to analyze complex data, make informed decisions, and solve problems.
- Customer Focus: Commitment to providing excellent customer service and understanding customer needs.
- Project Management: Proficiency in managing multiple projects and priorities simultaneously.
- Must possess strong attention to detail and sales ability.
- Knowledgeable about OSHA laws and regulations.
- Computer literate with capability in PMS software, MS Office, and related communication tools
- Must possess and model all principles of Mark-Taylor.
- Ability to work a flexible schedule, including evenings and weekends.
- Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem.
- Goal orientated, self-starter work ethic.
- Proficiency with Microsoft Office Suite.
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