What are the responsibilities and job description for the General Manager Operations position at Anderson Lock and Safe?
About Anderson Lock & Safe
Anderson Lock & Safe is not your typical locksmith company. Founded in 1966, we’ve built a reputation for exceptional service across the Phoenix valley—available 24/7 for residential, commercial, and vehicular needs. Our skilled technicians deliver comprehensive security solutions with the highest level of expertise and care.
But we’re more than a trusted local locksmith. We’re a fast-growing, $8.5M company scaling at 25% annually, with a bold vision: to become the largest locksmith and access control integrator in North America by 2030.
With deep roots in Phoenix, we’re now expanding into new markets, capturing opportunities in a fragmented industry, and driving innovation in the trades. Our growth engine is proven, our foundation is strong, and we’re entering an exciting new chapter.
This is a once-in-a-lifetime opportunity to join Anderson Lock & Safe at its inflection point - well-established and highly profitable, yet still early on our journey to becoming a national powerhouse.
Role Description
Anderson Lock & Safe is seeking a growth-minded, battle-tested operator to join as our General Manager Operations. This is a full-time, on-site role based in Phoenix.
Your mission: scale us from $8.5M to $30M by 2030 and help us become the largest locksmith and access control integrator in North America. That means expanding into new markets, driving operational excellence, and building the people, systems, and processes that fuel aggressive growth.
Key Responsibilities
- Vision Execution & Scaling: Act as the Integrator to the Owner/Visionary, turning bold goals into actionable plans that drive revenue, market expansion, and acquisitions.
- Leadership & People Development: Lead and mentor Vice Presidents across Finance, Sales, Marketing, Operations, and Retail; foster a culture of accountability and high performance.
- Operational Excellence: Oversee day-to-day operations, implement scalable systems and processes (e.g., ServiceTitan, automation tools), and drive KPIs that ensure efficiency and customer satisfaction.
- Financial Performance: Partner with Finance to manage budgets, forecasting, and EBITDA growth while aligning incentives with company goals.
- Market Expansion: Lead entry into new geographic markets, identify strategic acquisitions, and expand recurring revenue models.
Qualifications
- Proven track record scaling a trades or service-based business (HVAC, electrical, plumbing, locksmith, security, construction, or related).
- Executive leadership experience managing VP- or Director-level leaders.
- Demonstrated success growing a business from ~$10M to $25–30M in revenue.
- Deep operational expertise in building systems, processes, and structure to support aggressive growth.
- Strong financial acumen with experience driving EBITDA, budgeting, and forecasting.
- Proven ability to execute a Visionary’s vision, translating strategy into execution.
- Experience leading multi-market or regional expansions.
- Excellent leadership, communication, and people-development skills.
- Proven experience as a COO or senior operator in a similar industry.
Preferred:
- Experience with EOS (Entrepreneurial Operating System) as an Integrator or senior leader.
- M&A experience — evaluating, acquiring, and integrating service-based businesses.
- Familiarity with scaling through technology platforms (ServiceTitan, automation, AI-enabled operations).
- Knowledge of Phoenix/Arizona market and growth channels in trades, multifamily, or commercial real estate.
- Bachelor’s degree in Business, Finance, or related field (MBA a plus).