What are the responsibilities and job description for the Branch Manager I , Burlington NJ position at Fireside?
Fireside Hearth & Home is the world’s largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies – the largest manufacturer of fireplace products and an HNI Corporation operating company. Fireside is a team of 400 hearth experts located across 6 regions, 12 states and 29 branches across the USA. Check us out at www.fireside.com.
The Branch Manager I is responsible for all functions, excluding sales, of a branch that installs 3999 or less units annually. The Branch Manager I is responsible for the profitability, safety, installations and service of the branch and promotes teamwork among the members, subcontractors, builder customers, homeowner customers and vendors. The Branch Manager I is expected to perform all duties with the highest level of customer service, professionalism, safety and integrity.
- Oversee the Division Field Operations Supervisor, Service members and Warehouse members’ daily responsibilities.
- Responsible for delegating authority, coaching, counseling, conducting performance reviews and training direct reports.
- Promotes a team atmosphere between Branch, Hub and Sales members
- Responsible for working capital (inventory, A/R), performs quarterly inventory audits, and resolves open Customer A/R issues
- Achieve Branch financial and strategic goals by managing labor cost, capacity planning and overall G&A expenses.
- Reviewing and coordinating installation and service schedules to optimize productivity and customer service levels.
- Provides field support to DFOS in the Pre-View & Post-View process and field support to the Service Technicians.
- Manages the cash dispersal check book – issue checks, make bank deposits, reconcile and provide report to regional controller.
- Retail walk-in sales – responsible for selling Hearth products services and accessories.
- Candidates should possess good verbal and written communication skills.
- Have the ability to build relationships with internal and external customers.
- Excellent organizational skills, attention to detail
- Problem-solving capabilities and excellent customer service skills.
- Bachelor’s Degree in business administration, operations-related or construction related field