What are the responsibilities and job description for the Sales Support Specialist position at Find Great People | FGP?
An industrial distributor in Greensboro, NC is seeking a detail-oriented Sales Support Specialist to serve as a liaison between the sales, customers, and internal departments, including shipping/logistics, service and repair, and accounting. The ideal candidate will be proactive, adaptable in a dynamic environment, and committed to delivering outstanding customer service and technical support. This is a temp-to-hire role on-site in Greensboro, NC for an established company.
Key Responsibilities:
- Act as the primary point of contact between sales, customers, and internal departments to facilitate efficient operations.
- Provide exceptional customer service and technical support related to pumps, parts, and services.
- Continuously train and expand product knowledge to better support customer needs.
- Manage the complete order process within the ERP system, including accurate order entry and coordination of order-specific requirements.
- Prepare and send order confirmations to customers, ensuring all details are accurate.
- Review vendor acknowledgments for shipping dates and pricing accuracy; resolve any discrepancies.
- Monitor and maintain inventory levels; place replenishment orders as needed.
- Build and maintain strong relationships with key suppliers to support sales efforts.
- Obtain and communicate price quotes from suppliers and internal pricing groups for resale to customers.
- Enter purchase orders on applicable vendor platforms.
- Support the sales team by preparing proposals, presentations, and customer contracts.
- Ensure accuracy and completeness of all sales and purchase documentation.
- Follow up on orders to ensure on-time delivery and customer satisfaction.
- Assist with order packaging and preparation for shipment or customer pick-up, as necessary.
- Manage Return Merchandise Authorizations (RMAs) to ensure proper credits and customer resolution.
- Perform additional tasks and special projects as assigned by management.
Qualifications:
- Experience in admin support for a technical sales team (using ERP systems, quotes, purchase orders, etc.)
- Customer Service experience within the industrial, manufacturing, engineering etc. field
- Strong organizational and multitasking skills with the ability to prioritize effectively in a fast-paced environment.
- Excellent written and verbal communication skills.
- Technical aptitude and willingness to continuously learn about pumps and related equipment.
- Experience with ERP systems and order processing preferred.
- Customer-focused mindset with a problem-solving attitude.
Benefits:
- $25/hour, Temp-to-Hire
- Paid Time Off, including 10 paid holidays
- Performance bonuses
- Comprehensive Health Insurance: Medical, Dental, Vision, Disability, and Life
- 401(k) with Profit Sharing
- Employee Assistance Program (EAP)
Salary : $25
