Human Resources Manager - Hospitality

About Company:

For over 40 years, Gulf Bay® Group of Companies has been at the forefront of developing some of the most prestigious and successful luxury residential properties in Southwest Florida. Since that time, Gulf Bay has successfully completed 16 luxury properties along a 1.5± mile stretch of Gulf-front land within Pelican Bay, earning the designation as the “Creator of the Pelican Bay Skyline.” In addition to its history in Pelican Bay, other award-winning developments include The Brittany on Park Shore beach, Marco Beach Ocean Resort and the 4,000± acre luxury master-planned community of Fiddler’s Creek.  Gulf Bay’s completed and under development build-out market value of luxury residential properties is valued in excess of $12 billion.

About the Role:

The Human Resources Manager in the hospitality industry plays a pivotal role in fostering a positive and productive work environment that supports the organization's goals and enhances employee satisfaction. This position is responsible for overseeing all HR functions including recruitment, employee relations, performance management, and compliance with labor laws specific to the hospitality sector. The manager will develop and implement HR strategies that align with the dynamic needs of hospitality operations, ensuring that staffing levels and employee skills meet service standards. They will also act as a key advisor to leadership on workforce planning and organizational development to drive business success. Ultimately, this role ensures that the human capital of the organization is effectively managed to deliver exceptional guest experiences and maintain a competitive edge in the hospitality market.

Minimum Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or a related field.
• Minimum of 5 years of progressive HR experience, with at least 2 years in a managerial role within the hospitality industry.
• Strong knowledge of employment laws and regulations applicable in the United States hospitality sector.
• Proven experience in recruitment, employee relations, and performance management.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Professional HR certification such as SHRM-CP, SHRM-SCP, or PHR.
• Experience working in diverse hospitality environments including hotels, resorts, or food and beverage operations.
• Familiarity with ADP.
• Experience with or a strong interest in learning about our international visa programs. 
• Demonstrated ability to lead organizational development and change management initiatives.
• Advanced training or coursework in conflict resolution and employee engagement strategies.

Responsibilities:

• Lead the recruitment and onboarding process to attract and retain qualified hospitality professionals.
• Manage employee relations by addressing concerns, resolving conflicts, and promoting a positive workplace culture.
• Develop and administer performance management systems, including evaluations, feedback, and development plans.
• Maintain the HRIS system and keep ADP updated
• Ensure compliance with federal, state, and local labor laws and hospitality industry regulations.
• Collaborate with management to design and implement training programs that enhance employee skills and service quality.
• Oversee compensation and benefits administration tailored to the hospitality workforce.
• Analyze HR metrics and prepare reports to inform strategic decision-making.
• Support organizational change initiatives and workforce planning aligned with business objectives.

Skills:

The Human Resources Manager will utilize strong interpersonal and communication skills daily to effectively interact with employees at all levels and resolve workplace issues. Analytical skills are essential for interpreting HR metrics and labor market trends to inform recruitment and retention strategies. Leadership and organizational skills are applied to manage multiple HR functions simultaneously and to guide teams through change initiatives. Knowledge of employment law ensures compliance and risk mitigation in all HR practices. Additionally, proficiency with HR technology tools streamlines processes such as applicant tracking, payroll, and performance management, enhancing overall operational efficiency.