Front Desk Agent and Overnight Auditor

Company Description

Located in the heart of the Hudson Valley, Casa Rialto brings together the romance of old-world Italy with the richness and seasonality of the surrounding farmland. At its core, Casa Rialto is a boutique hotel designed as a refined yet welcoming retreat—where thoughtful design, comfort, and personalized service create a seamless and memorable stay.

Each guest experience is intentionally crafted, from beautifully appointed rooms to attentive, detail-driven hospitality. The hotel offers a sense of escape while remaining deeply connected to its surroundings, inviting guests to slow down, settle in, and feel at home.

Casa Rialto is part of the FFP Hospitality Group, alongside sister properties including Pizza e Birra, Villa Venezia, and The Barn—each contributing to a shared vision of thoughtful, experience-driven hospitality rooted in community, quality, and connection.

Our approach is seasonal, thoughtful, and rooted in both Italian tradition and local influence. Across Casa Rialto and all FFP properties, our team is committed to delivering warm, attentive service and creating moments that feel personal, memorable, and intentional.

Job Description

Join Casa Rialto as a Front Desk Agent and serve as the first impression and lasting connection for our guests. In this role, you will play a key part in shaping the overall guest experience—delivering warm, intuitive, and detail-oriented service from arrival through departure.

As a Front Desk Agent, you will be responsible for welcoming guests, managing seamless check-in and check-out experiences, and ensuring every stay feels personalized and effortless. You will act as a knowledgeable resource for the property, providing recommendations on hotel amenities, local attractions, and Andiamo Lounge & Bar, while anticipating guest needs and responding with care and efficiency.

This role requires a polished, professional presence, strong communication skills, and the ability to multitask in a fast-paced environment. You will collaborate closely with internal teams to ensure a cohesive and elevated guest experience, while maintaining accuracy in reservations, guest profiles, and financial transactions.

Ideal candidates are passionate about hospitality and take pride in creating meaningful, memorable moments for every guest.

Key Responsibilities:

• Welcome guests with warmth and professionalism, managing seamless and elevated check-in and check-out experiences
• Serve as a knowledgeable guide to the property, offering thoughtful recommendations on hotel amenities, local attractions, and Andiamo Lounge & Bar
• Manage reservations and guest profiles with accuracy, ensuring preferences, special requests, and VIP details are clearly communicated across departments
• Anticipate guest needs and respond to inquiries or concerns with efficiency, care, and a solutions-oriented mindset
• Process payments accurately while maintaining financial integrity in all transactions
• Act as a central point of communication between guests and internal teams to ensure a cohesive and personalized stay
• Maintain detailed guest records to support a highly tailored and memorable experience

Qualifications

• 1 year of experience in a hotel front desk, boutique, or guest-facing hospitality role preferred
• Strong communication and interpersonal skills, with the ability to create genuine, welcoming connections
• Professional, polished demeanor with a guest-first mindset
• Excellent organizational skills and the ability to multitask in a fast-paced environment
• Experience with hotel systems such as Mews or similar property management platforms preferred
• Proficiency in Google Workspace (Docs, Sheets, Gmail, Calendar)
• Strong attention to detail and accuracy in handling reservations, payments, and guest information
• A passion for hospitality and creating thoughtful, memorable guest experiences

Pay: $17.00 - $20.00 per hour

Benefits:

• Health insurance
• Paid time off

Application Question(s):

• What position are you interested in? Front Desk or Overnight Auditor?

Work Location: In person

Salary : $17 - $20