Front Desk Agent - Night Auditor

Preffered Qualifications:

• Previous front desk or hotel experience preferred.
• Strong attention to detail and basic accounting knowledge.
• Excellent communication and customer service skills.
• Proficient in property management systems (e.g., Opera, OnQ, etc.).
• Ability to work independently and multitask under pressure.
• Availability to work overnight shifts, weekends, and holidays.

Guest Services

• Greet, check in, and check out guests with efficiency and professionalism.
• Provide friendly and attentive service to all guests during overnight hours.
• Address guest inquiries, requests, and complaints promptly and courteously.
• Assist guests with wake-up calls, transportation requests, and local information.

Night Audit & Financial Duties

• Balance and verify the accuracy of daily transactions (room charges, cash, credit cards).
• Post room and tax charges to guest accounts.
• Reconcile shift reports, folios, and financial summaries.
• Prepare end-of-day reports for management review.
• Secure and balance cash drawers, credit card receipts, and deposits.

Operations & Safety

• Monitor hotel entrances, security cameras, and guest areas for safety.
• Ensure lobby and public spaces remain clean and welcoming overnight.
• Communicate maintenance or housekeeping issues to appropriate departments.
• Perform scheduled property walks and verify doors are locked as required.
• Handle emergency situations calmly and follow hotel safety procedures.

Administrative & Communication

• Complete all required logs, checklists, and shift handover notes.
• Update guest profiles, reservations, and room assignments as needed.
• Coordinate with morning staff to ensure a smooth transition between shifts.
• Maintain confidentiality of guest information and hotel operations.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Professional development assistance

Work Location: In person

Salary : $16