What are the responsibilities and job description for the Inside Sales Representative position at Feralloy Corporation?
MidWest Materials was founded in 1952 in Cleveland, Ohio. For 72 years, we were proud to be a family-owned and operated business, spanning three generations of family leadership.
As an Inside Sales Representative, you'll support sales activities, manage customer accounts, coordinate orders and deliveries, and help drive new business while ensuring an exceptional customer experience.
Why Join MidWest Materials:
- Competitive hourly pay bonus opportunities
- Learning multiple positions, will increase hourly pay
- Benefits Begin on Day 31 of Employment (Medical, Dental, Vision, 401k match)
- Accrue PTO (Paid Time Off) Day 1 of Employment
- Family-oriented culture
- Opportunities for growth and advancement
- Manage customer accounts to ensure timely delivery, quality performance, and customer retention
- Handle inbound and outbound customer communications including phone and email
- Research prospective leads, identify customer buying trends, and provide reports to management
- Collaborate with estimating and internal teams to finalize quotes, pricing, and lead times
- Enter, update, and maintain sales orders and CRM systems for leads, prospects, and customers
- Develop and maintain professional relationships with customers and support customer service needs
- Communicate effectively with customers regarding quotes, orders, and material applications
- Prepare and submit sales reports and performance data as required
- Work closely with sales teams to support growth and meet customer requirements
- Perform additional duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
- Strong written and verbal communication skills
- Ability to multitask, organize, and prioritize work effectively
- Strong work ethic, reliability, and attention to detail
- Ability to work independently and as part of a team
- Proficiency in Microsoft Word, Excel, Outlook, and CRM/ERP systems
- Knowledge of steel products, market conditions, and customer requirements preferred
- Ability to analyze information and support decision-making