What are the responsibilities and job description for the Inside Sales Representative position at Feralloy Corporation?
Join the Feralloy Family – Where Steel Meets Opportunity!
Who We Are: Founded in 1954, Feralloy Corporation is one of the nation’s leading high-volume steel processing companies.
From our headquarters in Chicago, we operate 11 processing centers across the U.S. and Mexico, delivering high-quality tempered, stretched, and slit steel products to manufacturers and producers. We’re proud of our legacy—and even more excited about our future.
As an Inside Sales Representative, you'll support sales activities, manage customer accounts, coordinate orders and deliveries, and help drive new business while ensuring an exceptional customer experience.
Why Join Feralloy?
- Competitive hourly pay bonus opportunities
- Learning multiple positions, will increase hourly pay
- Benefits Begin on Day 31 of Employment (Medical, Dental, Vision, 401k match)
- Accrue PTO (Paid Time Off) Day 1 of Employment
- Family-oriented culture
- Opportunities for growth and advancement
Job Function:
- Manage customer accounts to ensure timely delivery, quality performance, and customer retention
- Handle inbound and outbound customer communications including phone and email
- Research prospective leads, identify customer buying trends, and provide reports to management
- Collaborate with estimating and internal teams to finalize quotes, pricing, and lead times
- Enter, update, and maintain sales orders and CRM systems for leads, prospects, and customers
- Develop and maintain professional relationships with customers and support customer service needs
- Communicate effectively with customers regarding quotes, orders, and material applications
- Prepare and submit sales reports and performance data as required
- Work closely with sales teams to support growth and meet customer requirements
- Perform additional duties as assigned
Required Skills
- Strong written and verbal communication skills
- Ability to multitask, organize, and prioritize work effectively
- Strong work ethic, reliability, and attention to detail
- Ability to work independently and as part of a team
- Proficiency in Microsoft Word, Excel, Outlook, and CRM/ERP systems
- Knowledge of steel products, market conditions, and customer requirements preferred
- Ability to analyze information and support decision-making
Work Location: In person