VTC Technician

VTC Technician

FedTec is seeking a VTC Technician to provide video teleconferencing (VTC), audiovisual (AV), mobility, and help desk support . This role supports approximately 120 VTC suites across the National Capital Region and Continuity of Operations (COOP) sites, along with mobile device administration and tiered customer support .

Location: (On-Site) – Fort Belvoir, VA

Security Clearance: Must possess an active SECRET security clearance (interim SECRET accepted at start) and maintain the clearance for the duration of the contract.

Certifications: DoD 8570.01-M IAT Level II baseline certification (e.g., Security CE, CCNA-Security, or equivalent) required.

Primary Duties and Responsibilities

• Operate, maintain, and troubleshoot IP-based VTC solutions on SIPRNET and NIPRNET environments using Poly products (Codecs, RMX, DMA Gateways) across Fort Belvoir, Fort Myer, and the Pentagon, including JITC/DISA certified suites and DISA Global Video Services (GVS).
• Perform daily operability checks on all SVTC systems, set up and shut down secure/non-secure conferences at least 30 minutes prior to start times following DISA procedures, and assist users with dry-runs, visual aid presentations, and live conference support.
• Provide AV support for approximately twenty OCAR indoor/outdoor ceremonies annually, supporting equipment such as stereos, speakers, amplifiers, ISEC switches, VOIP converged systems, RMS, MVIS, and media streaming solutions (vBrick, Haivision).
• Deliver scheduled reporting, including daily GO/SES-level VTC reports and weekly A/V utilization reports capturing conference volume, equipment operability trends, and issues.
• Administer Ivanti MobileIron, Purebred, and DISA Storefront for device administration, license distribution, certificate management, and provisioning of unclassified and classified mobile devices (iOS, Android, DMCC-S) via Apple Business Manager (ABM) and DISA Mobility Unclassified Capability (DMUC).
• Troubleshoot mobile device issues including certificate logging, application availability, hardware updates, and compliance, and interface with Army Reserve inventory systems for hardware tracking and hand receipt management.
• Provide tier 1 to tier 2 help desk support across workstations, laptops (SIPR/NIPR), servers, peripherals, and A/V equipment, documenting and tracking all trouble tickets in CA Service Desk and meeting response SLAs (15 minutes for GO/SES, 2 hours for O-6/GS-15, 24 hours for general users).
• Support VTC equipment updates, replacements, COOP exercises, and Army Reserve working groups, including remote fault diagnosis with on-site personnel and immediate notification to the COR of any suspected information leakage via VTC.

Basic Qualifications – Required Education, Certifications, Skills, and Experience

• 2 years of experience with IP-based VTC solutions using Poly products (Codecs, RMX, DMA Gateways) in a DoD Information Network (DoDIN) environment supporting both secured and unsecured services.
• Working knowledge of DISA Global Video Services (GVS) and experience with media streaming solutions such as vBrick or Haivision.
• Hands-on experience administering mobility platforms (Ivanti MobileIron, Purebred, DISA Storefront, ABM, DMUC) and troubleshooting iOS, Android, and DMCC-S devices.
• Experience providing tier 1 to tier 2 IT help desk support with ticket tracking in CA Service Desk or BMC Remedy, and working knowledge of Active Directory and SIPRNET/NIPRNET troubleshooting.
• Experience interfacing with inventory and hand receipt systems for IT hardware accountability.
• DoD 8570.01-M IAT Level II baseline certification (e.g., Security CE) required.
• Strong written and verbal English communication skills, with the ability to effectively interact with senior leaders and technical staff.
• Must possess an active SECRET security clearance (interim SECRET accepted at start) and maintain it for the duration of the contract.
• Ability to work on-site at Fort Belvoir, VA, with occasional travel to Fort Myer and the Pentagon.
• Minimum Citizenship Status Requirements: US Citizen

When You Join FedTec, You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. Just as you would do for your own family, we prioritize your safety, health, and happiness. That is why we’ve created the FedTec Total Well-Being program, offering benefits like:

• Health & Wellness: Medical, dental, and vision plans with valuable features like Telehealth virtual care and resources to support your physical and mental well-being.
• Time to Recharge: Generous paid time off to relax and rejuvenate.
• Financial Security: 401(k), company-paid short- and long-term disability, life insurance, and additional voluntary coverage.
• Life & Family Support: Employee Assistance Program (EAP), Pet Insurance, and Prepaid Legal services.
• Recognition & Growth: The FedTec Applause program rewards outstanding contributions, while our Learning & Development programs support your career growth.
• Fitness & Wellness: The FedTec Fit Program includes an on-staff Fitness Coach, personal and group training sessions, company fitness challenges, and ongoing wellness support.

Visit fedtec.com to learn more about who we are and where you can make an impact!

Commitment to Non-Discrimination

As an Equal Opportunity Employer, we consider all qualified applicants without regard to disability, protected veteran status, or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit, skills, and contributions.

If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today!

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