What are the responsibilities and job description for the Intermediate Help Desk Technician position at FedTec?
FedTec is looking for an Intermediate Help Desk Technician/System Administrator support . This role provides hands-on technical support across infrastructure, systems, and end-user environments, ensuring seamless IT service delivery.
Location: Ft. Belvoir, Virginia(Onsite)
Required Certifications: CompTIA Security CE
Clearance : Minimum of Active Secret
Primary Responsibilities
Commitment to Non-Discrimination
As an Equal Opportunity Employer, we consider all qualified applicants without regard to disability, protected veteran status, or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit, skills, and contributions.
If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today!
No Agencies Please
Location: Ft. Belvoir, Virginia(Onsite)
Required Certifications: CompTIA Security CE
Clearance : Minimum of Active Secret
Primary Responsibilities
- Troubleshooting and providing technical support for Desktop computers, printers, and associate electronic devices
- Provide problem resolution and consultation services for local and remote users
- Document and report all trouble tickets utilizing Computer Associates (CA) Help Desk software
- Receive, delegate, manage, respond to and resolve user service requests
- Create/manage workstation accounts in Active Directory
- Install/Configure software as required
- Image and configure new and existing workstations as required
- Support Life-Cycle Management - IOM workstations at multiple locations
- 6 years of experience providing Tier 1 & Tier 2 IT Support Services troubleshooting both hardware and software issues in mixed environments that include workstations & laptops (SIPR, NIPR), servers, mobile devices, perpherals, and A/V equipment.
- Extensive working knowledge of: Active Directory, Operating System (OS) delivery methods (SCCM etc.), Defense Enterprise Provisioning Online (DEPO), Tiered Help Desk Approach, Work ticket tracking solutions (CA ticketing system and/or Remedy)
- Health & Wellness: Medical, dental, and vision plans with valuable features like Telehealth virtual care and resources to support your physical and mental well-being.
- Time to Recharge: Generous paid time off to relax and rejuvenate.
- Financial Security: 401(k), company-paid short- and long-term disability, life insurance, and additional voluntary coverage.
- Life & Family Support: Employee Assistance Program (EAP), Pet Insurance, and Prepaid Legal services.
- Recognition & Growth: The FedTec Applause program rewards outstanding contributions, while our Learning & Development programs support your career growth.
- Fitness & Wellness: The FedTec Fit Program includes an on-staff Fitness Coach, personal and group training sessions, company fitness challenges, and ongoing wellness support.
Commitment to Non-Discrimination
As an Equal Opportunity Employer, we consider all qualified applicants without regard to disability, protected veteran status, or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit, skills, and contributions.
If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today!
No Agencies Please
Salary : $40,000 - $50,000