What are the responsibilities and job description for the PC Systems Specialist position at FedTec?
PC System Specialist
FedTec is seeking a PC Systems Specialist who will perform analytical, technical, and administrative work related to the planning, design, installation, and maintenance of personal computer systems. The Specialist will support moderately complex applications, engage with end users to identify requirements, and deliver solutions through custom programming, off-the-shelf software adaptation, or hardware optimization.
Locations: Fort Knox, KY (On-Site)
Security Clearance: Verifiable DoD Secret (or higher) is Required
Certifications: Must have verifiable CompTIA Security Certification
Primary Duties and Responsibilities
- Perform planning, design, and installation of new and existing personal computer systems.
- Consult with end users to determine hardware and software needs based on operational requirements.
- Develop programs or select and customize commercial off-the-shelf (COTS) software to meet identified needs.
- Install, configure, and maintain computer hardware, peripheral devices, and associated system software.
- Administer and maintain telecommunications protocols as required.
- Provide troubleshooting, diagnostic support, and resolution for hardware and software issues.
- Train and support end users in the use of computer systems, software, and hardware tools.
- Document system configurations, processes, and user instructions.
- Ensure compliance with organizational policies regarding IT security and system access.
Basic Qualifications – Required Education, Certifications, Skills, and Experience
- Bachelor's Degree (BA/BS) and a minimum of 5 years of relevant experience; OR Associate Degree (AA) and a minimum of 7 years of relevant experience.
- Demonstrated experience supporting PC hardware, software, and peripherals in a mid-to-large scale environment.
- Strong analytical and problem-solving skills.
- Ability to work independently as well as in a collaborative team environment.
- Excellent verbal and written communication skills.
- Minimum Citizenship Status Requirements: US Citizen or Lawful Permanent Resident
When You Join FedTec, You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. Just as you would do for your own family, we prioritize your safety, health, and happiness. That is why we've created the FedTec Total Well-Being program, offering benefits like:
- Health & Wellness: Medical, dental, and vision plans with valuable features like Telehealth virtual care and resources to support your physical and mental well-being.
- Time to Recharge: Generous paid time off to relax and rejuvenate.
- Financial Security: 401(k), company-paid short- and long-term disability, life insurance, and additional voluntary coverage.
- Life & Family Support: Employee Assistance Program (EAP), Pet Insurance, and Prepaid Legal services.
- Recognition & Growth: The FedTec Applause program rewards outstanding contributions, while our Learning & Development programs support your career growth.
- Fitness & Wellness: The FedTec Fit Program includes an on-staff Fitness Coach, personal and group training sessions, company fitness challenges, and ongoing wellness support.
Visit fedtec.com to learn more about who we are and where you can make an impact!
Commitment to Non-Discrimination
As an Equal Opportunity Employer, we consider all qualified applicants without regard to disability, protected veteran status, or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit, skills, and contributions.
If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today!
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