Senior Field Service Technician

Company Description

Faris Machinery specializes in providing high-quality new and used heavy equipment for construction, municipalities, and various sectors such as concrete, asphalt, oil & gas, solid waste, and environmental services. The Colorado-based company operates out of three locations: Denver, Colorado Springs, and Grand Junction. Faris Machinery offers services including sales, rentals, specialized equipment financing, warranty repairs, and a 24/7 Service Department with factory-trained technicians. With extensive rental fleets, fully equipped field service trucks, and readily available OEM parts at each branch, Faris Machinery is committed to ensuring customers receive the equipment and support they need to keep their projects on schedule. Visit www.FarisMachinery.com for more details on their products and services.

Role Description

We are seeking a senior Field Service Technician with 10 years of experience with asphalt pavers, street sweepers, and/or other specialty heavy equipment. to support our Colorado Springs branch. This role is responsible for advanced diagnostics, repair, and maintenance of equipment in the field while delivering a best-in-class customer experience.

Key Responsibilities

·        Perform diagnostics, repairs, and maintenance on Asphalt pavers, street sweepers, vac-trucks, and other heavy equipment

·        Troubleshoot mechanical, hydraulic, and electrical systems independently

·        Complete accurate work orders including labor, parts, and failure codes

·        Communicate clearly with customers on repair status and recommendations

·        Maximize billable efficiency and productivity

·        Maintain service truck inventory and tools

·        Ensure compliance with DOT, OSHA, and company safety standards

·        Collaborate with service, parts, and leadership teams

·        Mentor junior technicians

Qualifications

·        10 years heavy equipment service experience

·        Kubota engine certification preferred

·        Strong diesel, hydraulic, and electrical diagnostic skills

·        Valid driver’s license with clean record

·        Ability to work independently in the field

·        CDL or ability to obtain (required)

PREFERRED

·        Dealer experience

·        Multi-OEM familiarity

PERFORMANCE METRICS

·        Billable Efficiency

·        First-Time Fix Rate

·        Response Time

·        Customer Satisfaction

·   Revenue per Technician