What are the responsibilities and job description for the Omnichannel Operations Project Manager position at Falcon Smart IT (FalconSmartIT)?
Job Title: Omnichannel Operations Project Manager
Location: Onsite ( Raleigh NC)
Job Type: Full-Time
Job Description:
Domain: Life Sciences / Commercial Operations / Digital Engagement / Omnichannel Enablement
Must-Have Skills (Primary)
- Experience: 8 years in project management.
- Industry: Strong understanding of Omnichannel Engagement strategies within Life Sciences.
- Strategy: Knowledge of customer engagement journeys and channel orchestration.
- Digital: Understanding of digital campaigns, customer segmentation, targeting, and engagement measurement.
- Management: IT or Business Project Management experience.
- Execution: Managing cross-functional programs with business and technology stakeholders.
- Multitasking: Experience managing multiple concurrent projects and workstreams.
- Organization: Strong project planning, governance, and delivery management skills..?
Soft Skills
- Communication: Effective verbal, email, and instant messaging communication with internal and customer stakeholders.
- Interpersonal: Building and maintaining productive relationships with team members.
- Feedback: Providing constructive feedback during code reviews and remaining open to receiving feedback.
- Problem-Solving: Troubleshooting issues efficiently with an analytical mindset.
Core Responsibilities (What You'll Do)
- Planning: Lead end-to-end planning and execution of Omnichannel Operations initiatives.
- Tracking: Define project scope, timelines, milestones, deliverables, and governance structures.
- Monitoring: Monitor project progress and ensure successful delivery against agreed objectives.
- Coordination: Coordinate activities across business, operations, technology, analytics, and vendor teams
Summary: Leading and coordinating initiatives supporting omnichannel engagement capabilities across teams at WinWire.
Expected Outcomes (6?12 Months)
- Understanding: Gain a comprehensive understanding of the Omnichannel ecosystem, business processes, and stakeholder landscape.
- Transition: Successfully transition ownership of active projects and operational initiatives.
- Governance: Establish project governance and reporting cadence.
Secondary Skills (Nice to Have)
- Vendors: Vendor management experience.
- Adaptability: Change management and business adoption experience.
- Data: Data governance and customer data management knowledge.
Company Highlights
- WinWire: Microsoft Partner of the Year, Great Place to Work certified, 19 years of enterprise delivery excellence.