What are the responsibilities and job description for the Front Desk Manager position at Fairfield Inn & Suites?
Overview
Join our dynamic hospitality team at the Fairfield Inn & Suites as a Front Desk Manager, where you will lead the front-of-house operations to ensure an exceptional guest experience. This role offers an exciting opportunity to oversee guest services, manage front desk staff, and uphold the highest standards of hospitality in a vibrant resort or hotel environment. Your energetic leadership will set the tone for a welcoming atmosphere, ensuring every guest feels valued and cared for from check-in to check-out.
Duties
- Supervise and coordinate daily front desk operations, including guest check-in/check-out procedures and reservation management
- Lead and motivate front desk staff to deliver outstanding customer service and maintain a positive team environment
- Handle guest inquiries, complaints, and special requests with professionalism and enthusiasm, ensuring swift resolution
- Manage multi-line phone systems, answer inquiries promptly, and provide accurate information about hotel amenities and local attractions
- Oversee night audit procedures, reconciling accounts and preparing reports to ensure financial accuracy overnight
- Maintain comprehensive guest records, reservations, and billing information with attention to detail and confidentiality
- Ensure adherence to phone etiquette standards, hotel policies, and safety protocols at all times
Experience
- Marriott experience highly preferred.
- Experience with Stay PMS is a plus.
- Proven experience in hospitality management or hotel front desk operations with a strong focus on guest relations
- Excellent customer service skills with a friendly, approachable demeanor
- Strong knowledge of hotel management systems and multi-line phone systems
- Ability to handle night audit procedures efficiently while maintaining accuracy in financial reporting
- Exceptional communication skills, including phone etiquette and conflict resolution capabilities
Embark on a rewarding career where your leadership transforms guest stays into unforgettable moments. We are committed to supporting your growth in hospitality management while fostering an energetic, inclusive workplace dedicated to excellence.
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Health insurance
Work Location: In person
Salary : $16 - $18