Information Technology System Administrator

The System Administrator's role is to manage and tune in-house computer software systems and network connections to ensure high levels of availability and security of the supported business applications. This individual also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements.

Responsibilities

Strategy & Planning

· Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.

Acquisition & Deployment

· Coordinate with network engineering, business application, and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives.

· Deploy workstations, servers, printers, scanners, firewalls, encryption systems, and all host security systems.

Operational Management

· Manage all operating systems and end-user software.

· Manage communications ([email, IM, …]) and connection solutions, including workstation connectivity, local area networks, intranet, and Internet applications.

· Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance.

· Manage input/output fleet, including printers and scanners.

· Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance.

· Perform and test routine system backups and restores.

· Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations. Escalate incidents as necessary.

· Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

· Analyze system, server, application, network, and input/output device performance.

· Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.

· Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.

· Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.

· Manage and/or provide guidance to junior members of the team.

Service Now Administration

· System configuration: Setting up the ServiceNow system to meet the company's needs.

· Application development: Designing, building, and customizing applications.

· Workflow management: Administering workflows on the software.

· System testing: Testing systems for efficiency.

· Support: Providing support to end-users of the software.

· Problem resolution: Helping with problem resolution.

· System maintenance: Installing and maintaining process applications.

· System logs: Inspecting system logs to help identify issues.

· Bug repair: Repairing bugs that arise or documenting them for the ServiceNow Developer.

Position Requirements

Formal Education & Certification

· College diploma or university degree in the field of computer science and/or 5 years equivalent work experience.

Knowledge & Experience

· Working technical knowledge of network, PC, and platform operating systems.

· Extensive application support experience with Service Now.

· Working technical knowledge of current systems software, protocols, and standards.

· Strong knowledge of local area network administration.

· Hands-on software and hardware troubleshooting experience.

· Experience documenting and maintaining configuration and process information.

· Good understanding of the organization's goals and objectives.

Personal Attributes

· Strong customer service orientation.

· Proven analytical and problem-solving abilities.

· Ability to effectively prioritize and execute tasks in a high-pressure environment.

· Strong interpersonal and oral communication skills.

· Adept at reading, writing, and interpreting technical documentation and procedure manuals.

· Ability to conduct research into hardware and software issues and products as required.

· Ability to present ideas and solutions in user-friendly language.

· Highly self-motivated and directed.

· Keen attention to detail.

· Skilled at working within a team-oriented, collaborative environment.

Work Conditions

· 40-hour onsite work week with on-call availability as needed.

· 10% travel required.

· Sitting for extended periods of time.

· Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.

· Occasional inspection of cables in floors and ceilings.

Salary : $70,000 - $120,000