High Purity Customer Product Growth Specialist

Job Overview

F.W. Webb, Northeast’s largest wholesale distributor of plumbing, heating, HVAC and industrial supplies is seeking a full-time Showroom Sales Consultant for its Cranston, RI location.

Responsibilities

• Utilize technical knowledge of high purity process components and systems (tubing, fittings, valves, pumps etc) to support customers with bid proposals, product selection, and application solutions in order to build and maintain strong customer relationships.
• Provide technical consultation to customers regarding product specifications, compatibility, and suitability for high purity process applications
• Prepare and present detailed quotes for customer projects, ensuring compliance with technical requirements, quality standards, and project specifications.
• Review specifications, and bills of material to ensure correct product selection and pricing for high purity process applications
• Coordinate with manufacturers, vendors, and internal purchasing teams to source specialty materials and components
• Collaborate with outside sales representatives to support customer opportunities and develop competitive proposals.
• Maintain communication with customers regarding order status, lead times, and project updates to ensure a high level of customer satisfaction.
• Assist customers in identifying alternative products or value-engineered solutions that meet technical and budget requirements.
• Recommend inventory additions, product changes, or pricing adjustments to management based on market trends and customer demand.
• Support company growth initiatives by identifying new opportunities within the high purity, life sciences, and pharmaceutical markets
• Serve as a primary point of contact for customer base providing responsive service and technical support to strengthen long-term partnerships.

Qualifications

• Experience in high purity process systems or related technical discipline preferred.
• Experience in inside sales or customer support within industrial, semiconductor, pharmaceutical, or life science markets preferred.
• Bachelor’s degree preferred
• Strong interpersonal, verbal, and written communication skills with the ability to work directly with customers
• Strong problem-solving skills and ability to address technical and application-based customer inquiries.
• Proficiency with Microsoft Office applications including Excel, Word, and Outlook.
• Ability to work effectively in a fast-paced, team-oriented office environment.
• Occasional travel may be required for training or customer support.
• Strong customer service orientation supported by technical product knowledge and attention to detail.

Pay: $60,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person

Benefits:

Salary : $60,000 - $90,000