E-Commerce Call Center Representative

F.W. Webb, Northeast’s largest wholesale distributor of plumbing, heating, HVAC and industrial supplies is seeking a full-time E-Commerce Call Center Representative for its office located in Londonderry, NH, this is an on-site position.

Responsibilities:

• This is for the PM shift 12pm – 8pm.
• Process and maintain customer orders
• Provide service to customers via inbound call, chat or email; including new order request, vendor questions, credit/return requests etc.
• Answer inbound calls with proper and pleasant phone etiquette
• Respond to customer and vendor emails in a complete, professional and prompt manner
• Thorough knowledge of key products offered on website
• Must be comfortable with suggestive selling, recommending products and engaging with customers
• Manage open purchase orders and transfers and ensure effective communication of back-order dates to customers
• Effectively handle customer service issues and escalate issues if necessary
• Maintain several reporting logs to ensure that damage claims, returns, cancelled orders, fraud, etc. are documented
• Contribute to continuous team improvements and business performance.
• Other duties as assigned

Qualifications:

• Previous experience preferred
• Strong customer service focus and quality orientation
• Microsoft Office including Word and Excel. Effective verbal and written communication skills
• Desire to learn and ability to remain positive in a challenging fast paced environment

We are unable to sponsor employment visas now or in the future, and applicants must be authorized to work in the United States.

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Ability to Commute:

• Londonderry, NH 03053 (Required)

Work Location: In person

Benefits:

Salary : $21 - $26