What are the responsibilities and job description for the IT Services Delivery Manager position at Express Employment International Headquarters?
Job Details
Description
Express Employment International is seeking a strategic and results-driven IT Services Delivery Manager to lead and manage the portfolio of IT Service Delivery projects across the organization. This role is responsible for ensuring the successful planning, execution, and delivery of IT services that support business operations and enhance user experience. The ideal candidate will have a strong background in IT service management, project portfolio oversight, and cross-functional collaboration
This position sits within our Oklahoma City based corporate office, currently with an expectation to be onsite 80% of the time.
RESPONSIBILITIES
- Oversee the ITS portfolio of projects related to IT service delivery, ensuring alignment with business goals, timelines, and budgets
- Lead cross-functional project teams to deliver IT services and solutions, including infrastructure upgrades, service desk enhancements, and enterprise system implementations
- Ensure consistent, high-quality delivery of IT services across the organization, adhering to ITIL best practices and service level agreements (SLAs)
- Collaborate with business units, vendors, and internal teams to gather requirements, manage expectations, and communicate project status and outcomes
- Identify opportunities to improve service delivery processes, tools, and methodologies to increase efficiency and customer satisfaction
- Proactively manage risks and resolve issues that may impact project delivery or service performance
- Develop and maintain dashboards and reports to track project progress, service performance, and resource utilization
EDUCATION & EXPERIENCE QUALIFICATIONS
- Bachelor’s degree in Information Technology, Business Administration, or related field required
- Master’s degree preferred
- 5 years of experience in IT service delivery or IT project management
KNOWLEDGE, SKILLS, OR ABILITIES
- Proven experience managing a portfolio of IT projects in a mid-to-large enterprise environment
- Strong understanding of ITIL framework and service management principles
- Excellent communication, leadership, and stakeholder management skills
- PMP, ITIL, or similar certifications preferred
Not sure you meet every requirement? Apply anyway!
At Express, we celebrate what makes you, you. We value diverse backgrounds, perspectives, and talents—because we know that’s what makes us stronger together. If you're excited about the role, we’re excited to hear from you.
Express Employment International supports Express Employment Professionals franchises and related brands. The Express franchise brand is an industry-leading, international staffing company with more than 870 franchise locations in the U.S., Canada, South Africa, Australia, and New Zealand.
Headquartered in Oklahoma City, our corporate team is committed to empowering franchisees by providing world-class support, training, and strategic guidance through a unified global network.
Our mission is to professionally market and provide quality human resource solutions through an international franchising network—benefiting our associates, clients, franchisees, corporate staff, shareholders, and the communities we serve.
Our vision is simple yet powerful: To help as many people as possible find good jobs by helping as many clients as possible find good people.
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