What are the responsibilities and job description for the Director, Account Development position at Express Employment International Headquarters?
Join the corporate headquarters of Express Employment International in a highly visible leadership role focused on strengthening and growing some of our most strategic client relationships. This position leads a team of Account Development Consultants responsible for key accounts representing approximately $100 to $150 million in revenue, combining strategic account leadership, client development, sales implementation, and operational excellence.
Partnering closely with Strategic Sales, franchisees, field teams, and corporate stakeholders, this leader will deepen client relationships, uncover growth opportunities, and expand Express’s national footprint. Through executive level engagement, strategic account development, and innovative client solutions, this role is focused on building lasting partnerships and creating a “client for life” experience.
Express Employment International believes in the value of in person collaboration to support teamwork, creativity and connection. Employees in this position are expected to work a four (4) day in office schedule, with the flexibility to work remotely one (1) day each week, based on business and department needs.
RESPONSIBILITIES
Strategic Account Development & Growth
- Partner with the Managing Director, Strategic Sales, to develop and execute strategic account strategies that strengthen client partnerships, expand sales opportunities, and drive sustainable growth
- Drive account growth through value added services, products, and tools, while expanding Express’s national footprint
- Monitor economic, market, and industry trends to anticipate impacts and identify growth opportunities
Team Leadership & Development
- Lead, coach, and develop a team of Account Development Consultants responsible for managing key client relationships
- Establish performance expectations that drive accountability, collaboration, client satisfaction, and account growth
- Provide franchisees, field teams, and HQ partners with training and coaching on account development strategies, implementation processes, programs, and tools
- Drive consistent use of account management tools to strengthen execution and visibility
Executive Client & Relationship Management
- Build trusted relationships and engage key stakeholders across clients, franchisees, field sales, and HQ to ensure alignment throughout the sales, account development, and implementation lifecycle
- Partner with senior client leaders to provide thought leadership, introduce new solutions, resolve challenges, and strengthen client satisfaction
- Lead quarterly and annual business reviews to demonstrate value, strengthen partnerships, and uncover additional growth opportunities
Performance & Operational Excellence
- Establish, monitor, and communicate key account performance metrics to measure growth, profitability, and overall account health
- Partner with Legal, Contracts, Compliance, and other stakeholders to ensure adherence to applicable requirements and company processes throughout account implementation and management
- Represent the organization at relevant internal, client, and industry conferences and events
EDUCATION & EXPERIENCE QUALIFICATIONS
- Bachelor’s degree or equivalent combination of education and experience, with at least 10 years of progressive experience in large or national account management, sales, or client development within the staffing industry
KNOWLEDGE, SKILLS, OR ABILITIES
- Strategic account management and business development acumen
- People leadership, coaching, and performance management
- Executive level relationship management and consultative client partnership
- Strong communication, presentation, negotiation, and influencing skills
- Analytical and financial acumen, with the ability to translate KPIs and account performance into actionable insights
- Strategic thinking and problem solving skills with the ability to navigate complex client and business challenges
- Strong cross functional collaboration skills with the ability to align diverse stakeholders and lead through influence
Not sure you meet every requirement? Apply anyway!
At Express, we celebrate what makes you, you. We value diverse backgrounds, perspectives, and talents because we know that’s what makes us stronger together. If you're excited about the role, we’re excited to hear from you.
Express Employment International supports Express Employment Professionals franchises and related brands. The Express franchise brand is an industry leading, international staffing company with more than 870 franchise locations in the U.S., Canada, South Africa, Australia, and New Zealand.
Headquartered in Oklahoma City, our corporate team is committed to empowering franchisees by providing world class support, training, and strategic guidance through a unified global network.
Our mission is to professionally market and provide quality human resource solutions through an international franchising network benefiting our associates, clients, franchisees, corporate staff, shareholders, and the communities we serve.
Our vision is simple yet powerful: To help as many people as possible find good jobs by helping as many clients as possible find good people.