What are the responsibilities and job description for the FRONT DESK AGENT position at Expotel Hospitality?
Day’s Inn 7305 Washington Ave, Ocean Springs MS, 39564 is now hiring a Front Desk Agent to join our award winning team!
About the Role:
The Front Desk Agent at Ocean Springs Motel LLC plays a pivotal role in creating a welcoming and efficient first impression for all guests. This position is responsible for managing guest check-ins and check-outs, handling reservations, and providing exceptional customer service to ensure a positive guest experience. The Front Desk Agent acts as a liaison between guests and motel services, addressing inquiries, resolving issues, and facilitating smooth communication. This role requires attention to detail, strong organizational skills, and the ability to multitask in a fast-paced environment. Ultimately, the Front Desk Agent contributes significantly to guest satisfaction and the overall reputation of the motel.
Minimum Qualifications:
- High school diploma or equivalent.
- Previous experience in a customer service or front desk role, preferably in the accommodation or hospitality industry.
- Basic computer skills, including familiarity with reservation and payment processing systems.
- Strong communication skills, both verbal and written.
- Ability to work flexible hours, including weekends and holidays.
Preferred Qualifications:
- Experience with property management software (PMS) such as Opera, Maestro, or similar.
- Knowledge of local area attractions and services to assist guests effectively.
- Multilingual abilities to communicate with a diverse guest population.
- Certification in hospitality or customer service training.
- Demonstrated problem-solving skills and conflict resolution experience.
Responsibilities:
- Greet and welcome guests upon arrival, ensuring a friendly and professional interaction.
- Manage guest check-in and check-out processes efficiently and accurately.
- Handle reservations, cancellations, and modifications using the motel’s booking system.
- Respond promptly to guest inquiries, requests, and complaints, providing appropriate solutions or escalating when necessary.
- Maintain accurate records of guest information, payments, and room availability.
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready and any issues are addressed promptly.
- Process payments and issue receipts while adhering to cash handling procedures.
- Provide guests with information about motel amenities, local attractions, and services.
- Ensure compliance with motel policies and procedures, including safety and security protocols.
Skills:
The Front Desk Agent utilizes strong communication skills daily to interact clearly and courteously with guests, ensuring their needs are understood and met. Organizational skills are essential for managing reservations, guest records, and coordinating with other departments to maintain smooth operations. Proficiency with computer systems and reservation software enables efficient handling of bookings and payments. Problem-solving skills are frequently applied to address guest concerns promptly and professionally, enhancing overall satisfaction. Additionally, multitasking abilities allow the agent to manage various responsibilities simultaneously while maintaining a calm and welcoming demeanor.