What are the responsibilities and job description for the FRONT DESK AGENT / DTS OPERATOR position at Expotel Hospitality?
Renaissance Baton Rouge is searching for full-time, Front Desk Agents / Delighted to Serve Operators. This position is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Essential: (partial list)
- Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
Why join our team?
In addition to excellent working conditions and competitive pay, Renaissance Baton Rouge offers a complete range of benefits to eligible team members.
- Medical, dental and vision benefits.
- Life Insurance.
- Short-term and Long-term disability.
- Employee Assistance Program
- Discounted Rooms Programs.
- Paid Holidays.
- Paid Vacation & Sick Time.
- 401(k) Retirement Savings Plan.
Discover the Difference at Renaissance Baton Rouge
We seamlessly blend Southern hospitality, upscale decor and convenient amenities. Located 15 miles from Baton Rouge Metropolitan Airport, our hotel boasts an ideal location with easy access to top destinations including the Mall of Louisiana, Perkins Rowe, Louisiana State University and the Country Club of Louisiana. Guests can spend time exploring the wide array of nearby shopping, dining and entertainment options. Hotel guests are able to retreat to their spacious, modern hotel room or suite featuring luxurious bedding, a flat-panel TV and mini-refrigerator to store their favorite snacks. The hotel offers room service and an on-site restaurant for an upscale dining experience.
EP Renaissance Baton Rouge LLC. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic protected by law.
*This employer participates in E-Verify*
EOE/AA/M/F/D/V