Lobby Attendant

JOB SUMMARY

The Public Space Houseperson is responsible for maintaining high standards in all assigned lobby areas, public restrooms, special cleaning assignments and performing Room Attendant duties as necessary.

QUALIFICATION STANDARDS

Education & Experience:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.


• Must have a valid driver’s license for the applicable state (property specific).

Physical Requirements:

• Flexible and long hours sometimes required.


• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.


• Ability to stand during entire shift.

Mental Requirements:

• Must be able to convey information and ideas clearly.


• Must be able to evaluate and select among alternative courses of action quickly and accurately.


• Must work well in stressful, high-pressure situations.


• Must maintain composure and objectivity under pressure.


• Must be able to convey information and ideas clearly.


•  Must be able to evaluate and select among alternative courses of action quickly and accurately.


• Must work well in stressful, high-pressure situations.


• Must maintain composure and objectivity under pressure.

DUTIES & FUNCTIONS

Essential:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.


• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.


• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.


• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.


• Maintain a warm and friendly demeanor at all times.


• Employees must at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees.


• Use proper two-way radio etiquette when communicating with other employees.


• Practice safe work habits to ensure safety to guests, fellow employees and self.


• Handle items for “Lost and Found” according to the hotel standards.


• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.


• Report maintenance issues to Housekeeping Supervisor/Manager.


• Be familiar with correct guestroom cleaning procedures to assist if needed.


• Deliver any clean linen to assigned sections, if necessary.


• Pick up Room Attendant’s dirty linen or trash as needed.


• Before leaving, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.


• Vacuum guest corridors.


• Keep hallways, public areas and closets neat and organized.


• Maintain cleanliness and sanitation in public restrooms.


• Adhere to the schedule for project cleaning of public areas.


• Maintain the stairwells to hotel standards.


• Keep ash urn clean and filled with sand.

Marginal:

• Attend meetings/training as required by management.


• Perform other duties as requested by management.