FRONT DESK AGENT (PT)

About the Role:

The Front Desk Agent (Part-Time) plays a crucial role in creating a welcoming and efficient first impression for guests at our accommodation facility. This position is responsible for managing guest check-ins and check-outs, handling reservations, and providing exceptional customer service to ensure guest satisfaction throughout their stay. The role requires effective communication and problem-solving skills to address guest inquiries and resolve any issues promptly and professionally. Additionally, the Front Desk Agent supports daily administrative tasks such as maintaining accurate records and coordinating with other departments to enhance the overall guest experience. Ultimately, this position contributes significantly to the smooth operation of the front desk and the positive reputation of our establishment.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in hospitality or accommodation services.
• Basic computer skills, including familiarity with reservation and property management systems.
• Strong communication skills, both verbal and written.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications:

• Experience using hotel management software such as Opera, Maestro, or similar platforms.
• Multilingual abilities to assist a diverse guest population.
• Certification in hospitality or customer service training.
• Knowledge of local area attractions and services to provide guest recommendations.
• Previous experience working in a fast-paced hotel or resort environment.

Responsibilities:

• Greet and welcome guests upon arrival, ensuring a friendly and professional interaction.
• Manage the check-in and check-out process efficiently, including verifying guest information and processing payments.
• Handle guest reservations, cancellations, and modifications using the property management system.
• Respond promptly to guest inquiries, requests, and complaints, providing accurate information and solutions.
• Maintain accurate records of guest accounts, room availability, and daily transactions.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready and guest needs are met.
• Assist with administrative duties such as answering phone calls, managing emails, and preparing reports.
• Ensure compliance with all hotel policies, procedures, and safety regulations.

Skills:

The Front Desk Agent utilizes strong interpersonal and communication skills daily to engage with guests and provide clear, courteous information. Problem-solving abilities are essential for addressing guest concerns and ensuring their satisfaction. Organizational skills help manage multiple tasks such as reservations, check-ins, and administrative duties efficiently. Proficiency with computer systems and property management software enables accurate handling of bookings and financial transactions. Additionally, teamwork and adaptability are important as the agent coordinates with various departments to maintain smooth operations and a positive guest experience.