What are the responsibilities and job description for the Front Desk Agent position at Residence Inn Fort Walton Beach?
Job Summary
We are seeking a motivated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong organizational skills, proficiency in office technology, and the ability to manage multiple tasks efficiently.
Responsibilities
- Greet and assist guests upon arrival, ensuring a warm and welcoming experience.
- Manage phone systems, answering calls promptly and directing inquiries as needed.
- Handle reservations, check-ins, and check-outs with accuracy and efficiency.
- Maintain the front desk area in an organized and professional manner.
- Perform clerical duties such as filing, data entry, and proofreading documents.
- Utilize Google Suite for scheduling, communication, and documentation purposes.
- Address guest concerns or complaints with professionalism and resolve issues effectively.
- Collaborate with other departments to ensure seamless guest experiences.
- Maintain confidentiality of guest information in accordance with company policies.
Requirements
- Previous experience in a front desk or customer service role is preferred.
- Proficiency in Google Suite and other office software applications is essential.
- Strong computer literacy with the ability to type efficiently.
- Excellent time management skills to prioritize tasks effectively in a fast-paced environment.
- Bilingual candidates are highly desirable to assist diverse clientele.
- Strong clerical skills with attention to detail for accurate documentation and communication.
- Ability to operate phone systems and handle multiple calls simultaneously.
- A friendly demeanor with excellent interpersonal skills to create positive guest interactions.
Join our team as a Front Desk Agent where you will play a vital role in delivering outstanding service while enhancing your professional skills in a dynamic environment!
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Salary : $15