Client Experience Manager – Large Format Graphics

(Client Development & Strategic Accounts)

Company: Exploring Graphics (An Exploring Company)
Location: Las Vegas, NV

Industry: Large Format Graphics | Tradeshow | Experiential | Events

Role Overview

Exploring Graphics is seeking a Client Experience Manager with deep experience in the large-format graphics industry to grow and manage high-value client relationships.

This role is designed for a proven industry professional who already understands how large-format graphics are produced, priced, and installed and who can confidently bring in business, expand accounts, and serve as a trusted advisor to clients.

This is not an entry-level sales role and not a project management position.

The Client Experience Manager owns client relationships, revenue growth, and strategic account development, while partnering closely with internal production and project teams for execution.

What Success Looks Like

• You bring new clients and new opportunities

• You grow existing accounts year over year

• Clients trust you to guide scope, pricing, and timelines

• Internal teams rely on you to set clear expectations

• Projects are profitable, well-scoped, and repeatable

Primary Responsibilities

Client Development & Revenue Growth (Primary Focus)

• Develop and expand relationships with agencies, brands, exhibitors, and event partners

• Leverage an existing industry network to generate new business

• Identify opportunities for upselling, repeat work, and long-term partnerships

• Lead client strategy conversations from initial inquiry through contract award

• Meet or exceed established revenue and growth targets

Strategic Account Management

• Serve as the primary point of contact for assigned key accounts

• Maintain strong, long-term client relationships built on trust and execution

• Proactively manage client expectations related to scope, pricing, and timelines

• Represent Exploring Graphics as a senior, credible industry partner

Estimating & Production Collaboration

• Work closely with estimating, production, and project management teams to:

  • Define accurate scopes of work

  • Validate pricing and margins

  • Align timelines with production capacity

• Review quotes and proposals prior to client submission

• Communicate production realities clearly and professionally to clients

Internal Coordination (Support Role)

• Partner with Project Managers and Production Leads after projects are awarded

• Support issue resolution as needed, without owning day-to-day project execution

• Ensure clean handoffs and strong communication throughout the lifecycle

Required Experience & Qualifications

Industry Experience (Required)

• 5 years experience in large-format graphics, print production, tradeshow graphics, or experiential environments

• Strong working knowledge of:

  • Print substrates (vinyl, fabric, rigid, specialty materials)

  • Finishing methods (lamination, cutting, sewing, mounting, hardware)

  • Installation workflows for tradeshows and branded environments

• Demonstrated success managing high-value client relationships

Sales & Account Growth

• Proven ability to:

  • Bring in new business

  • Grow existing accounts

  • Manage revenue and margins

• Comfortable leading pricing and scope discussions

• Experience working with agencies, national brands, or large-scale exhibitors

Skills & Competencies

• Strong relationship builder with executive presence

• Confident communicator with clients and internal teams

• Strategic thinker with a production-minded approach

• Organized, responsive, and results-driven

• Able to balance client advocacy with business realities

What We Offer

• Competitive base salary plus performance-based incentives

• Full benefits package (health, dental, vision, 401(k))

• Established production and project support teams

• A collaborative, professional culture focused on execution—not burnout

• Opportunity to grow with a respected large-format graphics organization