What are the responsibilities and job description for the Technology Operations Analyst 3 – Identify Access Management position at Experis?
- No C2C - W2 only*
Accepted Locations: Charlotte, NC; Irving, TX; Columbus, OH (hybrid – 3 days/week onsite)
Contract Term: 12-24 months; full-time conversion is possible
Description
The Senior Technology Operations Analyst (P3) – IAM is responsible for operational execution of identity and access management services through structured queue and ticket processing. This role supports day-to-day access administration by reviewing, fulfilling, and validating access requests across applications, platforms, and infrastructure in accordance with established policies, controls, and service-level expectations.
The position operates within a high-volume request environment and plays a critical role in ensuring timely, accurate, and compliant access for users while reducing risk to the organization. The analyst applies sound judgment within defined procedures and escalates non-standard or higher-risk issues as appropriate.
In This Role, You Will
- Process and fulfill access requests through ticketing and workflow systems, including provisioning, modification, and de-provisioning.
- Review access requests for completeness, appropriateness, and compliance with security policy and segregation-of-duties requirements.
- Support joiner, mover, leaver (JML) activities, and complex access scenarios.
- Manage queues and prioritize work to meet SLA, quality, and audit expectations.
- Execute access certifications, attestations, and remediation activities.
- Independently resolve routine access issues and escalate complex or high-risk exceptions.
- Collaborate with application owners, business partners, and IAM peers to resolve access issues.
- Support audit and regulatory reviews by providing documentation, evidence, and analysis.
- Identify trends or opportunities to improve IAM operational efficiency and effectiveness.
- Support IAM and identity governance platforms used for access administration and compliance.
3 years of Information Security Analysis experience and 3 years of hands-on identity and access management experience.
Desired Skills
Experience with IAM tools such as SailPoint, Okta, CyberArk, Ping, and Microsoft Entra ID
Familiarity with ISO, NIST, SOX, and other regulatory frameworks
Strong organizational and customer service skills
Practical understanding of LDAP, SAML, OAuth, OpenID Connect, and SCIM
About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.